Open to opportunities

Hamza Ahmed

@hamzaahmed3

Message

I resolve enterprise IT issues and strengthen cloud and network security.

Kuwait

Message

What I'm looking for

I'm looking for an IT support, systems engineering, or cybersecurity role where I can resolve enterprise issues, strengthen infrastructure and cloud security, and grow in security operations and incident response.

I'm providing L1-L2 IT support for Council of Ministers users through EBLA Computer Consultancy, resolving desktop, laptop, printer, software, email, access, and network-related issues.

I've managed user accounts, permissions, password resets, and access requests while prioritizing tickets, meeting SLA-focused support expectations, and communicating clearly with end users.

At Ckrysalis, I remediated 25+ system vulnerabilities and security misconfigurations daily with a 98% resolution success rate, reducing repeat security incidents by 15%. I also built automated security monitoring workflows that cut incident response time by 40% and minimized downtime by 20%.

I've designed scalable network infrastructure, deployed AWS cloud solutions, and administered Windows and Linux environments. My background is supported by CySA+, CEH, CCNA, FortiGate Administrator, and SOC Level 1 certifications.

Experience

Work history, roles, and key accomplishments

Current

IT Support Engineer

Current

EBLA Computer Consultancy

Dec 2025 - Present (8 months)

Provided L1-L2 helpdesk support for COMS users, resolving desktop, laptop, printer, software, email, and network issues. Managed user accounts, permissions, and access requests while maintaining SLA-focused response.

L1 L2 Support hardware troubleshooting User Account Management Access Control SLA Documentation

System Engineer

Ckrysalis

May 2024 - Sep 2024 (4 months)

Diagnosed and remediated system vulnerabilities and security misconfigurations, achieving a 98% resolution success rate. Designed and optimized network infrastructure, increasing bandwidth efficiency by 30% while maintaining 99.9% uptime.

Vulnerability Assessment Security Misconfiguration Network Infrastructure AWS Automation Incident Response

Education

Degrees, certifications, and relevant coursework

Misr University for Science and Technology

Bachelor's Degree, Computer Science

2019 - 2023

Grade: Very Good

Activities and societies: Completed Networking post-graduate training program.

Bachelor's Degree in Computer Science with a Very Good GPA. Awarded Excellence for the graduation project: Arabic Text-to-Speech (TTS) Android application.