Mohammed Shabeer
@mohammedshabeer
IT technical support engineer skilled in hardware, networking, and customer-focused troubleshooting.
KuwaitWhat I'm looking for
I am an IT technical support engineer with hands-on experience maintaining hardware, Windows systems, and network infrastructure in both corporate and airport environments.
Over three years, I delivered desktop and network support at Tech Mahindra and currently provide critical systems support at Kuwait International Airport, focusing on minimizing downtime for mission-critical services.
I hold a BCA in Data Science and a CCNA certification, and I excel at troubleshooting routers, access points, printers, and application issues while managing backups and user access.
I communicate clearly with stakeholders and vendors, work calmly under pressure, and continuously learn to improve service delivery and system reliability.
Experience
Work history, roles, and key accomplishments
SITechnical Support Engineer
SITA
Oct 2024 - Present (1 year 1 month)
Provide technical support and troubleshooting for airport IT systems (check-in kiosks, FIDS, baggage systems), perform hardware/software installs and upgrades, and monitor network connectivity to minimize downtime.
TMProvided desktop and hardware support, managed backups and user access, and resolved LAN, router, and printing equipment issues to maintain operational continuity across employee workstations.
Education
Degrees, certifications, and relevant coursework
Crescent University
Bachelor of Computer Applications, Data Science
2019 - 2022
Completed a Bachelor of Computer Applications with a focus on Data Science from 2019 to 2022.
Availability
Location
KuwaitAuthorized to work in
Job categories
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