SKSuresh B K
@sureshbk
Adept at diagnosing and resolving hardware and software issues, implementing system upgrades
NepalWhat I'm looking for
I am a dedicated and customer-focused Desktop Support Engineer with 4 years of experience providing technical assistance and troubleshooting for end-users. My expertise lies in diagnosing and resolving hardware and software issues, implementing system upgrades, and ensuring optimal IT functionality. I thrive in dynamic environments where I can contribute my technical skills and exceptional problem-solving abilities.
Throughout my career, I have successfully managed and maintained network infrastructures, executed updates and upgrades, and provided first-line technical support to end-users. My role at Sara Plaza Hotel and Apartment involved overseeing comprehensive management of the hotel’s network, while my experience at VFS Global allowed me to deploy and configure IT equipment, ensuring a secure and stable IT environment. I am passionate about enhancing communication and streamlining processes to drive operational efficiency.
Experience
Work history, roles, and key accomplishments
VGService Desk Executive
VFS Global
Jul 2025 - Present (0 months)
Provided first-line technical support to end-users, addressing hardware and software issues. Managed network connectivity, deployed IT equipment, and provided remote support to offsite employees.
Desktop Support Engineer
VFS Global Pvt. Ltd
Jan 2023 - Jan 2024 (1 year)
Provided first-line technical support to end-users, addressing hardware and software issues. Managed network connectivity, deployed IT equipment, and provided remote support to offsite employees.
IT Officer
Sagar Group
Apr 2022 - Nov 2022 (7 months)
Provided IT training for new employees, deployed antivirus solutions, and managed hardware and software upgrades. Supervised IT department staff and maintained access control for internal systems.
IT Support Associate
Digital Home International Pvt. Ltd
Mar 2021 - Apr 2022 (1 year 1 month)
Provided first-line technical support to end-users and managed vendor relationships for hardware supplies. Oversaw access control systems and application license management.
IT and Application Support
Tensen Soft Creation Pvt Ltd
Apr 2019 - May 2020 (1 year 1 month)
Managed and monitored the office network system and ensured antivirus software was up to date. Conducted routine checks on system and network room statuses.
Education
Degrees, certifications, and relevant coursework
NTNagarjuna College of Information Technology
Bachelor of Science, Computer Science and Information Technology
2016 - 2020
Completed a Bachelor of Science in Computer Science and Information Technology, focusing on software development, networking, and IT infrastructure.
Campion Academy
Higher Secondary, Science
2013 - 2015
Completed Higher Secondary Education with a focus on Science, providing a strong foundation in analytical and problem-solving skills.
Shree Krishna Secondary School
Secondary School Certificate, General Education
2002 - 2013
Completed Secondary School Certificate (SLC) with a comprehensive education in various subjects, laying the groundwork for future academic pursuits.
Tech stack
Software and tools used professionally
Availability
Location
NepalAuthorized to work in
KuwaitJob categories
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