Open to opportunities

Sajjad Ali

@sajjadali8

Message

I modernize mission-critical cloud infrastructure, IT operations, and enterprise AI governance.

Kuwait

Message

What I'm looking for

I am seeking remote IT Support or IT Operations opportunities where I can apply my experience in technical support, troubleshooting, systems administration, Microsoft 365, Azure, incident management, and reporting. I also bring skills in AI-assisted content creation, video production, visual storytelling, Canva, prompt engineering, and YouTube content development.

I've supported mission-critical IT operations at the United Nations Kuwait office for more than nine years, maintaining secure, highly available infrastructure across Windows Server, Active Directory, Microsoft 365, and virtualized environments.

I modernized collaboration and operational services by delivering a Microsoft 365 migration that reduced legacy dependency by 60%, expanding SharePoint and OneDrive adoption by 40%, and redesigning escalation workflows to reduce ticket resolution time by 35%.

Previously, I led infrastructure operations at Al Ashrafiya International, where VMware consolidation reduced hardware costs by 35% and Veeam and SAN-based backup strengthened resilience. At Kuwait National Petroleum Company, I helped increase daily remote-support resolution rates from 30% to 90%.

With an MSc dissertation focused on AI governance and organisational readiness, I bring Azure, ITIL, security, and enterprise operations experience to AI platform operations, enablement, and support.

Experience

Work history, roles, and key accomplishments

IT Infrastructure & Systems Specialist

United Nations

Dec 2016 - Dec 2025 (9 years)

Led enterprise infrastructure operations supporting mission-critical systems and secure IT services across the UN Kuwait office, ensuring high availability and operational continuity. Maintained consistently high service availability across Windows Server, Active Directory, Microsoft 365, and virtualization environments.

Windows Server Active Directory Microsoft 365 Virtualization VPN SharePoint ITIL Incident Management Escalation Management

IT Team Leader

Al Ashrafiya International

May 2012 - Apr 2016 (3 years 11 months)

• Oversaw enterprise IT operations, driving strategic initiatives and optimizing infrastructure performance.
• Supervised a team of three IT support engineers, coordinating daily infrastructure support activities and maintaining consistent service delivery.
• Implemented VMware virtualization and server consolidation for legacy IBM infrastructure.

IT Support Engineer

Enterprise IT Services

Provided enterprise IT support across large-scale corporate environments, supporting infrastructure services and end-user systems. Administered Active Directory, Group Policy, Smartcard authentication, and DFS, and improved ticket resolution efficiency by driving remote support adoption.

Active Directory Group Policy Smartcard Authentication DFS Remote Support IT Support Enterprise Infrastructure