Youssef Hamoda
@youssefhamoda
I deliver enterprise IT support and build Windows Server, Active Directory, and cloud administration capabilities.
KuwaitWhat I'm looking for
I deliver first-line technical support for enterprise users at Diyar United Company in a managed services environment serving government, banking, and energy organizations.
I manage incidents in BMC Helix and ServiceNow from categorization through closure, troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, hardware, software, printers, and peripherals, and coordinate with infrastructure, networking, and application teams.
I’ve built a Windows Server lab in VMware, configured Active Directory Domain Services and DNS, managed users and groups, joined systems to domains, and practiced Group Policy, PowerShell, RDP, and core networking troubleshooting as I progress toward system and cloud administration.
Experience
Work history, roles, and key accomplishments
IT Help Desk / Service Desk Agent
Diyar United Company
May 2025 - Present (1 year 4 months)
Deliver first-line technical support for enterprise users in a managed services environment. Manage incidents through BMC Helix and ServiceNow, troubleshoot Windows 10/11, Microsoft 365, Outlook, Teams, and hardware/software issues, and maintain IT asset inventory.
Education
Degrees, certifications, and relevant coursework
International University of Science and Technology
Bachelor of Engineering, Informatics Engineering
Bachelor of Informatics Engineering degree from the International University of Science and Technology.
Tech stack
Software and tools used professionally
Availability
Location
KuwaitAuthorized to work in
Job categories
Skills
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