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sohail imran

@sohailimran

Experienced network support technician specializing in Cisco environments.

Kuwait
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What I'm looking for

I seek a technical role in a collaborative, high-tech organization where I can lead network operations, solve complex infrastructure issues, and grow through challenging projects and continued certification.

I am a seasoned Network Support Technician with extensive hands-on experience maintaining LAN/WAN environments, Cisco switches and routers, and VPN/remote access solutions for large organizational sites.

I lead network-related escalations, monitor performance with tools like PRTG and SolarWinds, and implement fixes to ensure high availability while documenting procedures and updating network diagrams.

My background includes server and Active Directory support, ITIL-based service management, and incident handling using platforms such as ServiceNow and Zendesk, complemented by certifications including CCNA, CCNA Security, MCSE, MCITP, and CompTIA A+.

I am driven to contribute in high-tech, team-oriented environments where I can apply my troubleshooting, documentation, and network administration skills to support secure and reliable infrastructure.

Experience

Work history, roles, and key accomplishments

MC
Current

Network Support Technician

Ministry of Interior (IT Center)

Apr 2015 - Present (10 years 7 months)

Lead network technician for multi-site Ministry operations; monitored and troubleshot LAN/WAN performance, configured Cisco switches/routers, managed DHCP/DNS and VPNs to maintain high availability.

DC

Technical Support Engineer

Diyar United and Contracting Company

May 2014 - Apr 2015 (11 months)

Installed and supported domain PCs, Citrix and thin clients, and configured network printers/scanners to ensure reliable end-user computing across remote sites.

Education

Degrees, certifications, and relevant coursework

Preston University Pakistan logoPP

Preston University Pakistan

BBA, Business Administration

2008 - 2012

NC

National Science College

Intermediate, Science

2005 - 2007

BISEG logoBI

BISEG

Higher Secondary, Science

2003 - 2005

Tech stack

Software and tools used professionally

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sohail imran - Network Support Technician - Ministry of Interior (IT Center) | Himalayas