sohail imran

I am a seasoned Network Support Technician with extensive hands-on experience maintaining LAN/WAN environments, Cisco switches and routers, and VPN/remote access solutions for large organizational sites.

I lead network-related escalations, monitor performance with tools like PRTG and SolarWinds, and implement fixes to ensure high availability while documenting procedures and updating network diagrams.

My background includes server and Active Directory support, ITIL-based service management, and incident handling using platforms such as ServiceNow and Zendesk, complemented by certifications including CCNA, CCNA Security, MCSE, MCITP, and CompTIA A+.

I am driven to contribute in high-tech, team-oriented environments where I can apply my troubleshooting, documentation, and network administration skills to support secure and reliable infrastructure.