Looking for a job

Omer Yousaf

@omeryousaf

Recent IT (MIS) graduate with hands-on L1/L2 technical support experience in Windows, Active Directory, Microsoft 365, hardware, and networking.

Bahrain

Message

What I'm looking for

I’m seeking a remote entry-level IT Support, Help Desk, Service Desk, or Desktop Support role where I can troubleshoot technical issues, support Windows and Microsoft 365 environments, and deliver reliable assistance to users. I value opportunities to develop my technical skills, work with a collaborative team, and contribute to efficient IT operations.

Recent Bachelor’s graduate in Information Technology – Management Information Systems with hands-on L1/L2 technical support experience. Skilled in troubleshooting Windows devices, hardware, software, network connectivity, printers, and user-account issues. Familiar with Active Directory, Windows Server, Microsoft 365, TCP/IP, DNS, and DHCP. A reliable problem-solver who communicates technical solutions clearly and provides professional, user-focused support. Currently seeking a remote IT Support, Help Desk, Service Desk, or Desktop Support opportunity.

Experience

Work history, roles, and key accomplishments

IT L1/L2 Support Intern

D11 Gaming Hub

Feb 2025 - May 2025 (3 months)

Delivered L1/L2 technical support resolving hardware, software, and
network issues to ensure system uptime and user satisfaction
Handled customer registrations, memberships, and records.
Operated gaming systems and provided tech support.
Monitored system performance and applied updates.
Supported PC deployment, setup, configuration, and relocation activities

Education

Degrees, certifications, and relevant coursework

Bahrain Polytechnic

Bachelor of IT, Management Information Systems

2020 - 2026

Grade: 3.22/4

Activities and societies: .

Bachelor of Information Technology in Management Information Systems from Bahrain Polytechnic, GPA 3.22/4.0. Coursework and projects covered Windows Server, Active Directory, Group Policy, networking, AWS/Azure cloud computing, databases, and ERP systems. Developed a PHP/MySQL web system with admin and customer panels, database integration, role-based access, reporting, and email functionality.