Open to opportunities

Muhammad Sameer

@muhammadsameer1

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Entry-level software developer and customer support specialist focused on building reliable, AI-enabled solutions.

United States

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What I'm looking for

I’m looking for a role where I can combine software development with customer/technical support—troubleshooting issues, gathering requirements, and collaborating cross-functionally to improve performance, accuracy, and user outcomes.

I’m a computer science graduate who blends customer-focused operations with hands-on software development. In e-commerce fulfillment, I maintained 80–90+ UPH by processing high-volume online grocery orders and troubleshooting Honeywell device and workflow issues to keep delivery moving smoothly.

I also deliver measurable impact through client solutions and technical work: I contributed to $250K+ in sales in 6 months and an 89% client retention rate as a health insurance advisor, and I built technical features through an SQL database project and an AI goal-cracking web app using OpenAI’s API. From training 15+ team members to engineering an IoT anti-theft flooring system with 99% motion detection accuracy, I bring a problem-solving mindset, clear documentation, and cross-functional collaboration to every team.

Experience

Work history, roles, and key accomplishments

Current

E-Commerce Operations Support

Current

Whole Foods Market

Sep 2025 - Present (9 months)

Maintained fast, accurate online grocery order fulfillment using Honeywell handheld devices, consistently achieving 80–90+ UPH while meeting quality standards. Trained 15+ team members and coordinated across departments to resolve missing-item issues, support inventory accuracy, and reduce fulfillment delays.

order fulfillment Inventory Accuracy Quality Assurance Customer Support Staging & Handoffs

Health Insurance Advisor

USHealth Advisors

Nov 2024 - Oct 2025 (11 months)

Gathered and documented client requirements to deliver tailored health insurance solutions, contributing to $250K+ in sales within 6 months. Mentored 5 newer advisors on CRM and underwriting workflows and maintained an 89% client retention rate through clear communication and follow-through.

Health Insurance Sales CRM Tools Mentoring Client Communication Pipeline Management Sales Target Achievement Client Retention

Software Development Intern

Netheart Technology

Feb 2024 - Apr 2024 (2 months)

Collaborated with senior engineers and interns to design and build a SQL database for a stock trading web application, improving how expected returns data was organized and accessed. Developed dynamic search and filtering features that reduced manual lookup time by ~30% during testing.

Data Modeling Web Application Development Dynamic Search & Filtering Agile Collaboration Team Coordination