Open to opportunities

Kevin MacFadyen

@kevinmacfadyen

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Technical support and software engineer blending customer-first support with full‑stack development.

United States

Message

What I'm looking for

I am seeking a role that combines hands‑on technical support and software development, values clear communication, offers opportunities to improve user experience, and supports growth into engineering or technical leadership.

I am a technical support specialist and full‑stack developer with hands‑on experience building React and Node.js applications and supporting end users through troubleshooting and customer service. I combine practical software engineering skills — JavaScript, Python, TypeScript, React, Node, REST APIs — with strong attention to detail and a commitment to confidentiality.

My projects include responsive React applications, advanced state management with Redux, and integrations with RESTful APIs; I leverage GitHub for version control and deploy using modern dev tools to improve performance and collaboration. In operations roles I led teams, improved customer satisfaction by 20%, and drove consistent revenue growth through data‑driven strategies.

I value clear communication, initiative, and adaptability, and I seek roles where I can bridge user support and development to improve product experiences and operational outcomes.

Experience

Work history, roles, and key accomplishments

Current

Assistant General Manager

Current

Restore Hyper Wellness

Jan 2024 - Present (1 year 11 months)

Led daily operations including scheduling, team management, and inventory control, improving customer satisfaction by 20% and driving consistent 10% monthly revenue growth through data-driven membership strategies.

Operations Management Team Leadership Inventory Control Customer Experience Data Driven Decision Making Safety Compliance

Physical Therapy Aide

Infinity Rehab

Jan 2022 - Jan 2024 (2 years)

Supported clinical and administrative workflows, maintained accurate patient records and HIPAA-compliant documentation, and provided proactive customer relations for adolescent and adult patients.

Clinical Records HIPAA Administrative Support Customer Service Scheduling

Assistant Sales Manager

UFC Fit

Jan 2021 - Jan 2022 (1 year)

Managed a 10-person sales team and operations, achieved 200% of sales target, mentored new hires to hit targets within one month, and oversaw facility security and customer complaint resolution.

Sales Management Team Leadership Performance Coaching Market Research

Full Stack Developer

Independent Projects

Built responsive full-stack React applications with Redux and Node.js, integrated RESTful APIs, and improved performance and user engagement through state management and modern JS practices.