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Holland Wesley

@hollandwesley

Technical Support Engineer building and supporting production applications, including a FastAPI system monitoring 13 external data sources.

United States

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My Job Radar project is a production Python/FastAPI monitoring system that integrates 13 external data sources with PostgreSQL job records. I engineered and maintained its automated workflows and built troubleshooting and recovery paths for API, data, and source-level errors.

With Root & Bower, I developed and supported a production Next.js and TypeScript application. I troubleshot authentication, authorization, database, media, and application workflows, and implemented integrations involving Supabase, Cloudflare R2, Stripe, REST APIs, and webhooks.

At PetSmart, I investigated inventory and fulfillment discrepancies and coordinated resolutions across operational workflows. Through systematic auditing and process improvement, I achieved the highest annual inventory accuracy in store history, with approximately 1.3% inventory variance.

Experience

Work history, roles, and key accomplishments

Customer Engagement Manager

PetSmart

Nov 2023 - Apr 2024 (5 months)

Led teams of 6-10 associates while resolving customer issues and coordinating operational priorities. Managed inventory operations and investigated discrepancies to improve accuracy.

Customer Support Team Leadership Inventory Management Operations Root Cause Analysis Process Improvement

Inventory & Merchandising Manager

PetSmart

Aug 2022 - Nov 2023 (1 year 3 months)

Managed inventory operations including weekly shipments, cycle counts, and digital fulfillment orders. Achieved highest annual inventory accuracy in store history through systematic auditing and process improvement.

Inventory Management Fulfillment Audit Data Analysis Process Improvement Root Cause Analysis

Lead Dog Trainer

Petco

May 2017 - Sep 2019 (2 years 4 months)

Managed an independent client workload including consultations, scheduling, and individualized training plans. Assessed customer needs and translated them into structured plans, adapting solutions based on progress and feedback.

Client Communication Training Problem Solving Adaptability Client Management

Education

Degrees, certifications, and relevant coursework

Western Governors University

Master of Science, Software Engineering

Pursuing a Master of Science in Software Engineering with a focus on DevOps, expected to complete in December 2026.

Western Governors University

Bachelor of Science, Software Engineering

Activities and societies: Honors: Software Design & QA Excellence Award • Systems Thinking Excellence Award

Completed a Bachelor of Science in Software Engineering in May 2026, with honors including the Software Design & QA Excellence Award and Systems Thinking Excellence Award.