Open to opportunities

Muhammad Saif

@muhammadsaif

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IT support professional dedicated to solving tech problems effectively.

United States

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What I'm looking for

I am looking for a role that allows me to leverage my IT support skills in a collaborative environment, where I can contribute to solving tech challenges and enhancing user experiences.

I am an IT support professional with a passion for helping people and businesses navigate their tech challenges. With hands-on experience and a Google-certified foundation in IT support, I excel in providing calm and clear support. My goal is to make technology feel simple and reliable for everyone.

My background in fast-paced environments, such as Amazon and Delta Airlines, has equipped me with the skills to stay composed under pressure while focusing on solutions. I have successfully assisted customers with various tech issues, from setting up networks to troubleshooting software glitches, ensuring a seamless experience for users.

Throughout my career, I have developed a strong foundation in customer service and technical troubleshooting. I take pride in my ability to guide users through complex processes and provide effective solutions, making technology accessible and user-friendly.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Delta Airlines DTW Airport

Mar 2024 - Present (1 year 5 months)

Assisted passengers with check-in kiosks and travel tech tools. Troubleshot real-time system errors with ticketing/check-in platforms. Handled escalated issues with professionalism and care, guiding passengers through using mobile boarding apps and digital kiosks.

Customer Service Troubleshooting Ticketing Systems Mobile Apps Kiosks Communication Problem Solving

Machine Operator / Technician

Pitney Bowes

Feb 2022 - Present (3 years 6 months)

Operated automated mailing and sorting systems, identifying and reporting hardware/software errors to IT for resolution. Supported production goals by minimizing system downtimes and assisted with troubleshooting minor software glitches on mailing systems.

Machine Operation Troubleshooting Hardware Software Problem Solving

IT Support Specialist / Team Lead

Amazon

Jan 2020 - Present (5 years 7 months)

Provided on-the-ground tech support for robotics and automated systems, including helping robots get back on track during navigation or process interruptions. Trained new hires on using handheld devices, systems, and safety protocols.

IT Support Robotics Automation System Troubleshooting Training Team Leadership

Education

Degrees, certifications, and relevant coursework

Google

Certificate, IT Support

2023 - 2023

Completed a comprehensive program covering troubleshooting, customer service, networking, operating systems, system administration, and security. Gained hands-on experience with Linux, Windows, and virtual machines.