Rebecca Casey
@rebeccacasey
I'm building accessible, well-documented IT support experiences through hands-on troubleshooting and customer-focused technical assistance.
United StatesWhat I'm looking for
I'm completing IT support training with NPower Maryland, where I troubleshoot simulated and live technical issues using ticketing systems and remote support tools.
I've performed hardware repair, software installation, user account management, and technical documentation, while preparing for CompTIA A+ certification. I focus on clear resolutions that help nontechnical users understand and move forward.
At FedEx Ground, I used route-specific sequencing and load charts to improve truck balance, unloading efficiency, and staging workflows. I identified bottlenecks and helped reorganize work areas to support better throughput.
I'm also bringing Adobe Express design fundamentals and accessible branding practices into my technical work, with a focus on improving end-user outcomes and team workflows.
Experience
Work history, roles, and key accomplishments
IT Support Trainee
NPower Maryland
Mar 2025 - Present (1 year 5 months)
Completed hands-on training in help desk fundamentals, troubleshooting, and customer support. Used ticketing systems and remote support tools to diagnose and resolve simulated and live technical issues.
Education
Degrees, certifications, and relevant coursework
City Neighbors High School
High School Diploma, General Studies
Earned a High School Diploma from City Neighbors High School in Baltimore, MD.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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