At Jood Hotel Apartments – Juma Al Majid Group, I direct IT operations and infrastructure supporting 200+ users, maintaining 99.9% uptime across critical hospitality applications.
I lead a team of up to 10 IT professionals and improved helpdesk processes, reducing incident resolution times by 30%. I also manage vendor relationships and contracts, eliminating redundant AMC contracts to reduce recurring operational costs.
Previously, at Human Resource Development Centre, I supported enterprise IT infrastructure and coordinated a 20-member support team. I also designed, deployed, and supported a secure online examination platform used by thousands of candidates.
