Muhammad Waseem
@muhammadwaseem5
I am a senior IT infrastructure and data center engineer with 19 years' operations experience.
What I'm looking for
I am a Senior Systems Engineer with 19 years of experience in systems infrastructure, data center operations, network architecture, implementation, integration, security, and administration across local and remote environments.
I have managed large enterprise environments—supporting environments such as a Medical Services Corp with 187 servers, 2,400 mailboxes and 2,600 Active Directory users, and prior roles managing 220+ servers, 3,500+ mailboxes and 4,000+ AD users—working extensively with Microsoft Exchange, HP 3PAR storage, VMware/Hyper-V virtualization, ManageEngine and Quest KACE endpoint tooling.
I have led 24x7 data center operations to meet strict SLA targets, implemented DR and disaster management plans, developed SOP/EOP/MOP documentation, driven PUE improvements, utilized DCIM tooling and supervised commissioning, vendor onboarding and CAPEX/OPEX alignment to optimize reliability and capacity.
I combine technical depth (AD, Exchange, backup/recovery, storage, networking and endpoint security) with ITIL-based processes, audit experience and team leadership—mentoring leads and supervisors to run daily operations and delivering secure, compliant infrastructure solutions that support business continuity.
Experience
Work history, roles, and key accomplishments
Senior System Engineer
Zayed Military Hospital
Nov 2015 - Present (9 years 9 months)
Manage IT infrastructure and 24x7 data center for the Medical Services Corp at Zayed Military Hospital, overseeing 187 servers, 2,400 mailboxes and 2,600 AD users while ensuring SLA-driven uptime and operational continuity.
Senior Systems Engineer
Tecom Investments
Aug 2007 - Oct 2015 (8 years 2 months)
Managed Microsoft systems infrastructure across the Dubai Holding group, supporting 220+ servers, 3,500+ mailboxes and 4,000+ Active Directory users while administering Exchange, backups and vendor relationships to improve reliability.
Customer Support Engineer
CNS
Aug 2006 - Aug 2007 (1 year)
Provided technical support and incident resolution for ADNOC-client environments, handling ticketing, troubleshooting Windows and network issues to maintain service continuity.
IT Trainer / Coordinator
ACE International Education
Nov 2004 - Jul 2006 (1 year 8 months)
Delivered IT training and coordinated technical education programs, developing curricula and improving staff and student proficiency in Windows, networking and office applications.
Systems Engineer
Bolan Casings Ltd
May 2001 - Sep 2004 (3 years 4 months)
Administered servers and IT infrastructure, performing installations, backups, patching and troubleshooting to ensure stable company operations and data protection.
Education
Degrees, certifications, and relevant coursework
Muhammad hasn't added their education
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Tech stack
Software and tools used professionally
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