Nikhil Manoharan

Led technology strategy and digital transformation at Gulf Capital, implementing AI, data analytics, and cloud solutions to optimize operations and enhance scalability. Fostered vendor partnerships to drive innovation and deliver impactful results.

Managed IT infrastructure and service operations, overseeing cloud infrastructure and security measures. Drove digital transformation initiatives and acted as a key technology advisor to align IT with business goals.

Resolved governance challenges by establishing the Digital Program Steering Group, aligning IT initiatives with business priorities. Developed a comprehensive IT roadmap for 2023, securing management support for strategic hiring.

Streamlined IT operations and managed service desk teams. Led cloud migration initiatives and collaborated with leadership to establish a digital platform, enhancing service quality and operational efficiency.

Enhanced service delivery through ITSM process improvements and led client-facing projects. Managed offshore development teams and crafted proposals to strengthen client relationships.

Led the transition of Service Desk operations for a major corporation, centralizing delivery and managing a global team to enhance efficiency and service quality.

Led systems infrastructure planning and implementation, enhancing operational efficiency through hardware and software design.

Resolved hardware and software issues, following Help Desk escalation protocols for efficient solutions.

Provided exceptional technical support, recognized with the Best Technician award for high customer satisfaction.

Completed a Bachelor of Technology in Electronics and Communication Engineering, focusing on the principles of electronics, communication systems, and technology applications in various fields.