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Veronika Roshni

@veronikaroshni

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Customer Service Representative at SURF ABU DHABI, recognized with the 2026 Q1 Employee recognition certificate.

United Arab Emirates

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At SURF ABU DHABI, I work as a Customer Service Representative and received the Employee of the Q1 recognition certificate in 2026.

Previously, I was a Guest Service Team Leader -SPA at PARK HYATT HOTEL AND VILLAS. I received the Hystar Front of House Team Leader recognition certificate in January 2024.

My earlier roles included Guest Service Operative -SPA at SOFITEL THE PALM and Customer Service Operative -SPA at GRAND HYATT. At GRAND HYATT, I received the Certificate of Empowerment – Best Employee.

I also worked as a Housekeeping Coordinator at GROSVENOR HOUSE. My experience includes guest relations, reservations, appointment coordination and customer service, supported by systems including Opera, Book4Time and Hot SOS.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Surf Abu Dhabi

Jan 2025 - Present (1 year 9 months)

Provides customer service at Surf Abu Dhabi, recognized as Employee of the Q1 with a Recognition Certificate in 2026.

Customer Service Communication Skills Problem Solving

Guest Service Team Leader - Spa

Park Hyatt Hotel and Villas

Jan 2021 - Dec 2024 (3 years 11 months)

Led the spa guest service team at Park Hyatt Hotel and Villas, recognized as Hystar Front of House Team Leader in January 2024.

Guest Relations Team Leadership Spa Operations Book4Time Opera

Guest Service Operative - Spa

Sofitel The Palm

Jan 2021 - Dec 2021 (11 months)

Provided guest service in the spa at Sofitel The Palm, Dubai.

Guest Service Spa Operations Customer Service

Customer Service Operative - Spa

Grand Hyatt

Jan 2018 - Dec 2020 (2 years 11 months)

Provided customer service in the spa at Grand Hyatt Dubai, recognized with a Certificate of Empowerment as Best Employee in 2010.

Customer Service Spa Operations Guest Relations

Housekeeping Coordinator

Grosvenor House

Jan 2009 - Dec 2011 (2 years 11 months)

Coordinated housekeeping operations at Grosvenor House, Dubai.

Housekeeping Coordination Administration

Education

Degrees, certifications, and relevant coursework

Sangamitta Girls School

Associate of Arts, General Studies

Activities and societies: Active participant in school leadership and extracurricular activities.

Successfully completed examinations with coursework including English, Mathematics, Science and Social Studies. Active participant in school leadership and extracurricular activities.