Deirdre Oh
@deirdrevandendool
I build scalable multi-site operations, customer experiences, and commercial frameworks across hospitality and travel.
United Arab EmiratesWhat I'm looking for
I've led operations across hospitality, accommodation, travel and customer-led businesses in the UAE, Qatar, South Africa and remote global environments for 13 years.
At Luxe Week, I brought five international destinations from concept to launch within six months, building supplier networks, budgets, itineraries and delivery frameworks. I also created the company’s first loyalty programme and centralised guest-data infrastructure.
Previously, I directed operations at Nas House and led front-of-house delivery across around 1,000 Sonder units in Dubai. I managed and developed a team of approximately 56 employees and reduced front-of-house hiring turnaround time by approximately 85%.
I combine strategic planning with hands-on delivery, from P&L planning and vendor negotiations to service recovery, compliance, team development and customer experience improvements.
Experience
Work history, roles, and key accomplishments
Operations & Events Manager
LuxeWeek
Mar 2026 - Present (6 months)
Brought five new international destinations from concept to launch within six months, developing supplier networks, budgets, itineraries and operational delivery frameworks. Designed and implemented the company's first loyalty programme and centralised guest databases.
Head of Operations
NasHouse
Jan 2025 - Feb 2026 (1 year 1 month)
Directed daily operations across front office, housekeeping, maintenance and supporting administrative functions. Led P&L planning, procurement and vendor strategy to strengthen cost control and operational sustainability.
Led front-of-house operations across approximately 1,000 units across three large-scale Dubai properties. Managed, coached and developed a team of approximately 56 employees and reduced hiring turnaround time by approximately 85%.
Led guest relations and Club Lounge operations within a high-volume luxury hotel environment. Managed VIP experiences, service recovery, team performance and coordination with operational departments.
Managed guest-relations operations and service recovery within an international luxury hotel. Coordinated VIP arrivals, special requirements and complex guest requests across operational departments.
Guest Relations Manager
Tamba Restaurant
Feb 2018 - Mar 2019 (1 year 1 month)
Managed guest relations at a restaurant, ensuring high levels of customer satisfaction and service quality.
Restaurant Manager
Beach Blanket Bohemia
Aug 2017 - Jan 2018 (5 months)
Managed restaurant operations, overseeing staff and ensuring quality service and customer satisfaction.
Restaurant Manager
Foghound Cafe
Mar 2016 - Jul 2017 (1 year 4 months)
Managed restaurant operations, overseeing staff and ensuring quality service and customer satisfaction.
Broker & Customer Services Supervisor
Telesure Investment Holdings
Aug 2015 - Feb 2016 (6 months)
Supervised customer services and broker operations, ensuring efficient handling of customer inquiries and transactions.
Customer Relations Supervisor
Universal Healthcare
Sep 2013 - Aug 2015 (1 year 11 months)
Supervised customer relations, ensuring high levels of customer satisfaction and resolving complex issues.
Education
Degrees, certifications, and relevant coursework
Wesvalia High School
High School Diploma, General Studies
Completed high school education at Wesvalia High School in South Africa.
Tech stack
Software and tools used professionally
Availability
Location
United Arab EmiratesAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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