At Motive, I lead a three-member technical support team investigating complex escalations across the AI Dashcam ecosystem, from firmware and connectivity to backend services and missing AI events. I use Datadog, SQL, REST APIs, Linux, AWS, Docker, and telemetry to deliver Engineering-ready root-cause analysis and improved investigation throughput by approximately 2–3x.
Previously at Careem, Afiniti, Powersoft 19, and Mindbridge supporting Uber, I investigated ride-hailing, payments, telephony, grid-monitoring, and customer-facing production incidents. I turn recurring issues into reproducible QA scenarios, automation, runbooks, and structured post-incident validation using AI-assisted engineering workflows, mobile debugging, and distributed tracing.
