Rana Abbas Naveed Arshad

I’m a Software Engineering graduate with hands-on full-stack experience in React, Node.js, and TypeScript, and real production DevOps exposure across CI/CD, Docker, Kubernetes, and AWS/Azure. I bring engineering judgment to get from diagnosis to deployment without losing speed or quality.

In my current role as a Technical Support Specialist at a SaaS telematics platform, I resolve high-volume hardware and software issues while exceeding performance KPIs. I’ve improved First Call Resolution by 11% by diagnosing problems at the hardware-software interface, and I’ve reached 130% of performance KPIs through systematic root-cause troubleshooting.

Previously, I interned as a DevOps Engineer, where I built CI/CD pipelines with GitHub Actions and automated 80% of deployments by removing manual release steps. I also improved release efficiency by 30% by restructuring workflows, and I deployed containerized applications using Docker and Kubernetes across AWS and Azure environments.

I’m motivated by ownership and end-to-end problem solving—whether I’m debugging production issues, shipping features, or building. My personal projects (including a full-stack portfolio site with Next.js and a Docker-based CI/CD pipeline) and my Final Year Game Development project reflect my focus on structured engineering practices, version control, and repeatable delivery; I also use Claude daily for development and debugging workflows.