abdullah mumtaz

Delivered frontline technical user support, product QA testing, and AI sub-agent evaluation for a US-based AI consumer platform. Diagnosed and resolved 25+ critical bugs, built test data fixtures, and managed resolution of 40+ high-severity quality issues.

Led day-to-day operations of a sales branch, overseeing team performance and workflow coordination. Monitored productivity metrics, trained and onboarded sales team members, and implemented reporting systems to support revenue goals.

Delivered high-volume, multi-channel technical support via chat, email, and voice while maintaining SLA adherence. Managed customer tickets with accurate documentation and provided real-time support for time-sensitive issues.

Handled complex customer inquiries, escalations, and operational support cases. Diagnosed issues using structured troubleshooting and maintained SLA compliance to ensure consistent resolution quality.

Managed client accounts and supported sales and customer success workflows. Strengthened client relationships through consistent communication and oversaw multiple active accounts, prioritizing tasks and tracking deliverables.

Supported daily operational processes by managing workflows and ensuring accuracy and efficiency. Coordinated cross-functional tasks, resolved operational issues, and maintained process quality through data verification and reporting.

Managed real-time digital dashboard queues to deliver 3,711 text-based support sessions across 738+ global clients. Achieved a perfect 5-star satisfaction rating across 86 formal evaluations and 64 detailed client reviews.

Pursuing a Bachelor of Science in Information Technology with an expected graduation in September 2028.

Earned an Associate Degree in Business Administration in August 2026.