Abdul Rehman
@abdulrehman77
I build reliable enterprise software and resolve complex SaaS platform issues.
PakistanWhat I'm looking for
I've developed and maintained Flooid, an enterprise POS system serving 200+ global retail clients, using Java 8, Spring Framework, Maven, and Jenkins to improve transaction workflow stability and deliver patch releases with no critical post-release issues.
At Motive, I diagnose fleet-management SaaS issues for 1,000+ active customers using Grafana, DataDog, Redash, AWS CloudWatch, Pendo, RESTful APIs, and Salesforce. I also audit fleet logging devices, mentor support engineers through code reviews, and helped reduce case handling time by 15%.
Experience
Work history, roles, and key accomplishments
Diagnose and resolve customer support cases for a fleet management SaaS platform used by 1000+ active customers, minimizing churn through rapid issue resolution. Perform root cause analysis using Grafana, DataDog, Redash, AWS CloudWatch, and Pendo to identify patterns impacting customer experience.
Education
Degrees, certifications, and relevant coursework
Lahore University of Management Sciences
Bachelor of Science, Computer Science
2021 - 2025
Grade: CGPA 3.1
Pursued a Bachelor of Science in Computer Science, achieving a CGPA of 3.1.
Beaconhouse College Programme
Olevels and Alevels, General Studies
2018 - 2021
Grade: Olevels: 7A*s 2As; Alevels: 1A* 2As
Completed Olevels with 7 A*s and 2 As, and Alevels with 1 A* and 2 As.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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