Open to opportunities

Muhammad Bilal Shaukat

@muhammadbilalshaukat

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Customer service representative with software engineering expertise.

Pakistan

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What I'm looking for

I am looking for a role that combines customer service and technical skills, offering opportunities for growth and development.

I am Muhammad Bilal Shaukat, a dedicated customer service representative with a strong background in software engineering. My experience spans across high-profile chat support roles at Talabat and Uber Eats, where I managed customer inquiries from Gulf countries and the UK, resolving issues related to payments, order discrepancies, and food quality. My commitment to customer satisfaction and swift problem resolution has consistently exceeded KPIs, showcasing my ability to thrive in fast-paced environments.

In addition to my customer service expertise, I have a solid foundation in software engineering, having worked with various technologies including PHP, JavaScript, and MySQL. My role as a software engineer has allowed me to create dynamic web pages, optimize code for performance, and manage multiple software initiatives effectively. I am passionate about continuous learning and applying my technical skills to enhance customer experiences and operational efficiency.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Mind Bridge

Nov 2024 - Present (7 months)

Handled customer inquiries from Gulf countries via chat and calls, resolving issues such as payment discrepancies, refunds, order problems, and food quality concerns. Ensured complete follow-up on customer concerns until full resolution.

Customer Service Chat Support Payment Processing Order Management Problem Solving Communication

Software Engineer

SolutionInn

Aug 2024 - Nov 2024 (3 months)

Created dynamic web pages from scratch, optimizing code for enhanced performance. Improved page load speed significantly through efficient coding practices.

PHP JavaScript MySQL jQuery Performance Tuning Web Development

Software Engineer

InfoTechExpertX

Aug 2023 - Aug 2024 (1 year)

Managed multiple software initiatives concurrently, ensuring timely project delivery. Met project milestones and maintained high-quality standards throughout the development lifecycle.

Project Management Software Development Lifecycle Quality Assurance Milestone Team Collaboration Git RESTful APIs Performance Testing

Customer Service Representative

Mind Bridge

Dec 2023 - May 2024 (5 months)

Managed customer concerns for Uber Eats in the UK and Ireland, providing email support for various order-related issues. Successfully met and exceeded Key Performance Indicators (KPIs), demonstrating commitment to team goals and exceptional customer service.

Customer Service Email Support KPIs Problem Solving Customer Satisfaction Order Management Communication Troubleshooting

Associate Software Engineer

BJS Soft Solution

Jul 2021 - Jul 2023 (2 years)

Awarded Employee of the Month for outstanding performance and timely task completion. Contributed significantly to project success through efficient development and collaborative teamwork.

Software Development Task Management Team Collaboration Efficient Development Code Review Problem Solving Technical Proficiency

Education

Degrees, certifications, and relevant coursework

Lahore Garrison University

Bachelor in Computer Science, Computer Science

Studied various modules including Object-Oriented Programming (OOP), Data Structures and Algorithms (DSA), Database Management Systems (DBMS), Web Development (WEB), Machine Learning (ML), and Programming Fundamentals I & II (PF I&II), and Artificial Intelligence (AI). Gained a comprehensive understanding of computer science principles and their applications.

Garrison Boys High School And Intermediate College

Intermediate Computer Science, Computer Science

Completed intermediate studies with a focus on core subjects such as Mathematics, Computer Science, and Physics. Developed foundational knowledge in these areas, preparing for further education in computer science.