Open to opportunities

Saif Ali Khan

@saifalikhan1

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Dedicated customer support specialist with a passion for problem-solving.

Pakistan

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What I'm looking for

I am looking for a role that offers growth opportunities and a supportive team environment.

I am Muhammad Saif Ali, a dedicated customer support specialist with extensive experience in the business process outsourcing industry. My journey began with a strong foundation in customer service, where I developed a passion for helping customers and finding effective solutions to their problems. I thrive in fast-paced environments and am committed to delivering exceptional results.

Throughout my career, I have worked with leading companies such as Careem and Uber, where I honed my skills in resolving customer queries and managing complex issues across various platforms. My experience spans multiple regions, including the Gulf and the UK, allowing me to understand diverse customer needs and expectations. I am proficient in using tools like Zendesk, JIRA, and Slack, which enable me to maintain high service levels and achieve customer satisfaction.

With a Bachelor’s degree in Computer Science and a strong technical background, I am well-equipped to contribute to any team. I am eager to leverage my skills and experience in a challenging role that allows me to continue growing professionally while making a positive impact on customer experiences.

Experience

Work history, roles, and key accomplishments

Customer Support Associate L1

Careem Pay

Apr 2024 - May 2024 (1 month)

Resolved customer queries related to fintech services, including money transfers and wallet management for customers in Gulf regions and the UK. Utilized tools like Zendesk and JIRA to provide effective support.

Customer Service Fintech Zendesk Jira Problem Solving

Customer Support Associate L1

Uber Rides

Oct 2023 - Apr 2024 (6 months)

Handled customer queries related to rides and safety issues for Uber Rides in the UK and Ireland. Provided timely resolutions and maintained high customer satisfaction.

Customer Service Problem Solving Communication SLA Management

Customer Support Associate L1 and L2

Careem MoT and B2B

Oct 2021 - Oct 2023 (2 years)

Supported customers, captains, and restaurant partners by resolving queries through calls, emails, and chats. Maintained SLAs and provided accurate resolutions according to SOPs.

Customer Support Communication SLA Management Problem Solving Team Collaboration

Customer Support Executive L1

Uber Eats

Jan 2022 - Sep 2022 (8 months)

Managed customer queries regarding order issues for Uber Eats. Ensured timely resolutions and maintained SLA for calls and emails.

Customer Service Order Management SLA Management Communication Problem Solving

Customer Support Specialist

Intellect Marketing SMC

Aug 2020 - Jan 2021 (5 months)

Activated new contracts for gas and electricity services as a Telesales Representative. Provided customer support and facilitated contract transitions.

Telesales Customer Support Contract Management Communication Problem Solving

Education

Degrees, certifications, and relevant coursework

Superior University

Bachelor in Computer Science, Computer Science

2015 - 2019

Completed a Bachelor in Computer Science, gaining knowledge in programming, software development, and computer systems. Developed problem-solving skills and a strong foundation in computer science principles.