Open to opportunities

Sameer Chaudhary

@sameerchaudhary

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Software Engineer focused on customer-first problem solving and building reliable web applications.

Pakistan

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What I'm looking for

I’m looking for a Software Engineering opportunity where I can apply my customer-focused problem solving, build web applications using my technical skills, and grow through hands-on collaboration in a professional environment.

I’m a Software Engineering graduate with a strong foundation in Islamabad, Pakistan, combining technical problem-solving with clear communication. I’ve built a customer-focused approach through experience in customer-facing roles, where I resolve issues efficiently and understand user needs to keep satisfaction high.

In my work, I’ve supported customers with inquiries related to orders, payments, and account issues, handled disputes, and ensured timely resolutions in line with platform policies. I also bring hands-on project experience, including building CRM tools (Zoho) and an NLP-based citation sentiment analysis system using Python—integrating Google Scholar API, document summarization, and sentiment visualization with a user-friendly web interface.

Experience

Work history, roles, and key accomplishments

Current

Executive Assistant

Current

GRS

Nov 2025 - Present (9 months)

Provided executive assistant support at GRS.

Customer Support Representative

eBay

Feb 2025 - Oct 2025 (8 months)

Resolved customer inquiries related to orders, payments, and account issues, handling disputes and ensuring timely resolution in line with platform policies. Maintained high customer satisfaction through effective communication and problem-solving.

Customer Support Payment Disputes Account Support Dispute Resolution Customer Satisfaction Problem Solving

Education

Degrees, certifications, and relevant coursework

eBay Capital University

Bachelor of Science, Software Engineering

Activities and societies: Final-year project: NLP-based citation sentiment analysis using Google Scholar API, document summarization, and sentiment visualization.

Studied BS Software Engineering at eBay Capital University in Islamabad, building a foundation in software development and technical problem-solving. Completed a final-year project on citation sentiment analysis using NLP.