Open to opportunities

Dale Goodemote

@dalegoodemote

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Experienced IT professional with 25 years in technical support.

United States

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What I'm looking for

I am looking for a collaborative environment that values innovation and offers opportunities for growth.

I am an honest and highly motivated IT professional with over 25 years of experience in technical support and management. My extensive background includes providing exceptional customer service and technical assistance across various platforms, including Apple products, Windows systems, and cloud-based applications. I have consistently maintained high-quality scores and customer satisfaction ratings, demonstrating my commitment to excellence in every role.

Throughout my career, I have developed a diverse skill set that encompasses network administration, server maintenance, and customer support. My experience includes working with tools such as Salesforce, SharePoint, and ServiceNow, as well as managing Active Directory and VPN access. I take pride in my ability to troubleshoot complex technical issues and implement effective solutions, ensuring seamless operations for both commercial and residential clients.

As I continue to grow in my career, I am eager to leverage my skills and experience to enhance the IT team of any organization. I am resourceful and adaptable, always seeking opportunities to learn and improve. My goal is to contribute to a dynamic team that values innovation and collaboration, where I can make a meaningful impact.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Support Agent

Current

Concentrix

Provided customer support for Apple products, maintaining 100% quality and satisfaction scores. Utilized Salesforce, dual screens, and multitasking to assist customers with various technical issues.

Salesforce SharePoint)Outlook iOS Windows Customer Service Multitasking Quality Assurance

Remote Seasonal Customer Support

Concentrix

Apr 2024 - Present (1 year 6 months)

Delivered technical and customer support, including product training and TurboTax assistance. Managed CRM and Salesforce on dual screens, ensuring adherence to service metrics.

CRM Salesforce VPN SharePoint)Office 365 Windows 10 Outlook TurboTax Support

Service Desk Technician

Pomeroy Technologies

May 2023 - Present (2 years 5 months)

Provided service desk support, addressing technical issues in the customer queue. Managed CRM, multiple tools, and dual screens while maintaining service metrics.

Service Desk CRM VPN Windows 10 Active Directory Microsoft Teams Network Printer Support

Computer Consultant

NC Computer Care

Apr 2020 - Present (5 years 6 months)

Performs commercial and residential computer consulting, including virus removal and PC tune-ups. Specializes in server administration, network design, installation, and firewall support.

Virus Removal PC Tune Ups Networking Firewalls

Helpdesk Analyst

Commscope

Apr 2019 - Present (6 years 6 months)

Managed technical support tickets using ServiceNow, troubleshooting issues via email, phone, and Microsoft Teams. Performed advanced Active Directory administration and employee onboarding.

ServiceNow Active Directory Microsoft Teams SAP Access SCCM Windows 10 iOS Office 365

Integration Engineer

Advanced Business Solutions

Sep 2018 - Present (7 years 1 month)

Integrated medical systems and technology in a hospital setting, including large-scale computer imaging via SCCM Server. Performed PC repair, network troubleshooting, and installation of medical devices.

SCCM Olympus Printer Integration Microsoft Teams

Support Specialist

Leonard Automatics

Jul 2017 - Present (8 years 3 months)

Administered networks and firewalls, providing break-fix services for Windows PCs and servers. Managed telephony systems, Exchange mail, and implemented a new VOIP cloud-based phone system.

Network Administration Firewall Administration Azure Windows Server VoIP ERP Remote Desktop Protocol Data Backup

Owner

NC Computer Care

Jan 1999 - Present (26 years 9 months)

Managed all daily operations, including quotations, contract administration, and customer service. Performed server installations, network wiring, and troubleshooting for various systems.

Network Wiring Peachtree Quickbooks Firewall Administration Virus Removal

Network Engineer

City of Hickory

Jan 1995 - Present (30 years 9 months)

Coordinated and implemented all city technology, troubleshooting network file servers and peripherals. Managed the Smithsonian Institute Award-Winning "Smart Card System" for the public library.

Network Engineering System 36 Terminal Repair Smart Card Systems

Education

Degrees, certifications, and relevant coursework

Texas A&M University Corpus Christi

Associate's Degree, Computer Engineering

Completed an Associate's Degree in Computer Engineering. This program provided a foundational understanding of computer systems and engineering principles.

IBM Computer Field Engineering School

Certificate, Computer Field Engineering

Completed a rigorous 9-month program at IBM Computer Field Engineering School, focusing on in-depth computer field engineering. This intensive training provided practical skills in computer systems and maintenance.

United States Navy

Electronics Technician/System Tech, Electronics Technology

Grade: Honorable Discharge

Served in the United States Navy as an Electronics Technician/System Tech, gaining valuable experience in electronics and system maintenance. Received an Honorable Discharge for dedicated service.