MUMuhammad Bachri User
@muhammadbachriuser
Dedicated customer service professional with a passion for client satisfaction.
IndonesiaWhat I'm looking for
I'm a dedicated customer service professional with over 7 months of experience at Influx Inc., where I supported Clipboard Health by resolving email inquiries and ensuring customer satisfaction using Zendesk. I achieved a 90% ticket resolution rate and consistently followed up to confirm user satisfaction, building trust and loyalty among clients.
In addition to my customer service role, I have over 2 years of experience as a freelance video editor and graphic designer. I collaborated with clients to deliver high-quality video edits and graphic designs tailored to their specifications. My ability to manage projects independently and meet deadlines has been crucial in ensuring client satisfaction with visual concepts and branding materials.
Having worked in fast-paced environments, including my time at McDonald’s, I thrive under pressure and am eager to contribute to a dynamic team while growing my career in customer support.
Experience
Work history, roles, and key accomplishments
Customer Service Agent
Influx Inc.
Aug 2024 - Present (10 months)
Provided customer support and payment specialist services for Clipboard Health, addressing inquiries via email with professionalism and efficiency. Managed daily payment-related tickets using Zendesk, maintaining high accuracy and efficiency.
Freelance Video Editor & Graphic Designer
Self-Employed
Dec 2021 - Present (3 years 6 months)
Collaborated with clients to deliver high-quality video edits and graphic designs tailored to their specifications. Edited short movies and vlogs using Filmora and Adobe Premiere Pro, completing 10–15 videos per month for YouTube.
Store Crew
PT Rekso Nasional Food (McDonald’s)
Jun 2019 - Present (6 years)
Delivered friendly customer service and maintained restaurant cleanliness in a fast-paced environment. Performed operational tasks, including multitasking to support team efficiency and meet sales targets.
Admin
RedCore Game Center Makassar
Jan 2014 - Present (11 years 5 months)
Oversaw daily operations, ensuring a clean, safe, and functional environment for visitors. Managed game equipment, troubleshooting software and hardware issues as needed.
Education
Degrees, certifications, and relevant coursework
Madrasah Aliyah Negeri 2 Model Makassar
Senior High School, Science
Completed senior high school education with a focus on science. Gained foundational knowledge across various scientific disciplines.
PIA School of English
Informal Education, English Language
Undertook informal education focused on English language proficiency. Developed strong communication and comprehension skills in English.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
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