Open to opportunities

Alsavia R

@alsaviar

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Customer Support Agent focused on high-volume, empathetic email support and accurate case resolution.

Indonesia

Message

What I'm looking for

I’m looking for a fast-paced team where I can deliver empathetic, high-volume customer support, manage cases with strong SLA focus, and collaborate cross-functionally to continuously improve customer experience and service quality.

I’m a customer-focused professional who blends fast, accurate support with strong relationship-building and cross-functional coordination. I’m proactive about solving problems, documenting cases clearly, and keeping communication empathetic and dependable.

In my current role as a Remote Customer Support Agent for an Australia-based retail energy provider, I handle 150+ customer email responses per week and consistently resolve 12+ support tickets daily while meeting SLA targets. I also complete back-office workflows such as validating account and banking information and processing 25+ refund transactions during scheduled operational workflows.

Before support, I built strong stakeholder and brand partnerships through community collaborations and brand communications in Jakarta. As Community & Collaborations Officer at Toko Kopi TUKU, I coordinated end-to-end activations, managed logistics and timelines, and represented the brand at community events to strengthen long-term partnerships.

Earlier, I led brand awareness and launch execution in multiple campaigns—collaborating with 500+ KOLs and running 15+ new product launch activations from ideation to delivery. I also supported creative and production work as a Creative liaison and Production Assistant, including script development and voice-over materials—skills I still bring to clear, engaging customer communication today.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Agent

Current

Influx

Dec 2025 - Present (7 months)

Provided email-based customer support for an Australia retail energy provider, handling 150+ responses per week and resolving 12+ tickets daily. Managed refunds and account/banking validations, processing 25+ refund transactions per workflow while meeting SLA requirements.

Email Support Zendesk Ticket Management SLA Management Refund Processing Case Documentation CRM

Community & Collaborations Officer

PT Makna Angan Karya Andanu

Nov 2024 - Jul 2025 (8 months)

Built and maintained partner relationships as the primary contact for collaboration projects and community activations. Coordinated end-to-end logistics, cross-functional communication, and deliverables while tracking outcomes and stakeholder feedback to improve future activations.

Stakeholder Management Event Logistics Cross functional Coordination Relationship Building

Brand & Communication

Jiwa Group

May 2022 - Nov 2024 (2 years 6 months)

Drove brand awareness by collaborating with 500+ KOLs and managing communications with KOLs, media, and agencies. Led 15+ new product launch activations and supported Janji Jiwa rebranding while contributing copywriting and social content direction.

KOL Management Brand Communications Rebranding Coordination Copywriting

Creative Production Liaison

Trans TV

Sep 2021 - May 2022 (8 months)

Served as the main liaison for hosts, guest stars, and management by coordinating schedules and resolving on-set requests. Contributed to program concept and script/voice-over development and supported live and pre-recorded production execution in fast-paced environments.

Production Coordination Scheduling On Set Support Voice Over Materials Audience Rating Analysis

Social Media & Admin

ME Laundry & Training Center

Nov 2019 - Jul 2020 (8 months)

Created laundry-focused Instagram content to increase brand visibility and produced/edited YouTube videos for training and service promotion. Managed admin tasks for training events and handled prospective applicant inquiries via Instagram direct messages.

Content For Instagram Video Editing Content Strategy

Production Assistant Intern

97.9 Female Radio

Sep 2019 - Feb 2020 (5 months)

Assisted with production of the “Happy Morning with Sissy & Kinos” radio show by coordinating with producers, announcers, and operators. Wrote scripts for multiple segments, supported educational and public service content, and led brainstorming for engaging topics.

Producer Announcer Coordination Public Service Announcements Educational Content Creation Brainstorming

Education

Degrees, certifications, and relevant coursework

LSPR Communication & Business Institute

Bachelor of Communication, Communication

2016 - 2020

Grade: 3.64/4.00

Activities and societies: Selected for the Mentorship Programme for Best Students; produced the short documentary Katalog Cinta featuring Andovi da Lopez and Andrea Gunawan.

Earned a Bachelor of Communication from LSPR Communication & Business Institute (2016–2020). Selected for the Best Students Mentorship Programme and produced the short documentary Katalog Cinta.