Open to opportunities

Muhammad Asif Munir

@muhammadasifmunir

Message

I am a customer service specialist experienced in technical support and mobile repair.

Portugal

Message

What I'm looking for

I seek a customer-focused technical support role in a collaborative team where I can apply multilingual skills, troubleshoot ad and device issues, and grow professionally within Portugal.

I am a customer-focused support specialist with experience handling Meta platform customer service for Facebook Ads at Teleperformance and providing commercial advisory and technical repair for mobile phones. I have also supported hospitality operations as a kitchen assistant and processed visa documentation for international clients.

I bring multilingual communication skills (Urdu native, English B2, Portuguese B1), practical troubleshooting, and proven teamwork from volunteer and charity work. I work reliably in high-volume environments and seek roles that allow technical growth and consistent customer impact.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

Teleperformance

Jan 2024 - Present (1 year 7 months)

Provide customer support for the Meta platform, resolving Facebook Ads issues and assisting users to restore or optimize ad accounts.

Customer Support Facebook Ads Troubleshooting CRM Portuguese Spanish Communication

Mobile Repair Technician

Galaxy Unipessoal Lda

Jan 2023 - Jan 2024 (1 year)

Provided commercial advisory and technical repair services for all mobile phone brands at a retail store in Amadora, performing diagnostics, repairs, and customer consultations.

Diagnostics Customer Service Sales Inventory Management Portuguese