Gabriel Lobão
@gabriellobo
I resolve B2B customer issues and manage accounts across telecoms and global tech platforms.
PortugalWhat I'm looking for
At Vodafone Business, I support enterprise and government B2B accounts across billing, SIM swaps, tariff activations, number transfers, and account setup, consistently delivering 90%+ SLA performance and 8.5–10/10 customer satisfaction.
I've also supported Meta users and SMB clients globally with account recovery, identity verification, payment disputes, ad campaigns, and Business Suite troubleshooting. Across 13+ years in customer-facing roles, including fine dining hospitality, I bring empathetic communication, accurate case resolution, and account-management experience in English and Portuguese.
Experience
Work history, roles, and key accomplishments
Consistently achieved 90%+ SLA performance across enterprise and government B2B accounts. Maintained customer satisfaction scores of 8.5-10/10 through empathetic, accurate case resolution via phone and email.
Delivered English-language live chat and phone support to Meta users and business page admins globally. Resolved account access issues, identity verification, compromised account recovery, and content removal appeals.
Senior Waiter / Front-of-House
Evidência Belverde Hotel
Jan 2023 - Apr 2024 (1 year 3 months)
Delivered fine dining service to international guests. Trained new staff and managed reservations, complaints, and payments.
Waiter / Front-of-House Staff
Various Fine Dining Establishments
Jan 2013 - Dec 2023 (10 years 11 months)
Provided 10+ years of customer-facing experience in fine dining, building expertise in guest relations, complaint resolution, and teamwork.
Education
Degrees, certifications, and relevant coursework
Escola de Hotelaria e Turismo de Portugal
Hospitality and Tourism, Hospitality and Tourism
Studied Hospitality and Tourism, focusing on customer service foundations and critical thinking.
Tech stack
Software and tools used professionally
Availability
Location
PortugalAuthorized to work in
Job categories
Skills
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