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Muhammad Amaar Viqar

@muhammadamaarviqar

Customer Success Manager at TCP SOFTWARE who migrated 300 customers from legacy platforms and supported multi-year agreements.

Pakistan

Message

At TCP SOFTWARE, I led a project to migrate 300 customers from legacy platforms and supported multi-year agreements. I partnered with internal teams on implementation and communication during transitions.

As a Mid-Market Customer Success Manager at TCP SOFTWARE, I managed a $5M customer portfolio and generated a $75K cross-sell pipeline. I also retained an at-risk enterprise customer by securing a two-year renewal.

Earlier at TCP SOFTWARE, I managed an SMB portfolio representing $2.5M in ARR and completed more than 33,000 customer activities in 2024. At LIVEADMINS LLC, I managed client relationships through the customer lifecycle, and at IBEX GLOBAL PK, I supported Western Union agents and customers.

Experience

Work history, roles, and key accomplishments

Current

Migration Customer Success Manager

Current

TCP Software

Jan 2026 - Present (9 months)

Led migration of 300 customers from legacy platform, coordinating data transfer and managing complex conversions across multiple time zones. Partnered with internal teams to implement processes and supported multi-year agreements.

Customer Migration data transfers Stakeholder Management Multi Year Deals Customer Success

Mid-Market Customer Success Manager

TCP Software

Jan 2025 - Dec 2025 (11 months)

Managed a $5M portfolio of mid-market customers, driving engagement, retention, and expansion. Achieved highest quarterly expansion of $100K and generated $75K cross-sell pipeline.

Account Management Customer Retention Expansions Cross Selling Upselling Renewals CRM Product Demonstrations

SMB Customer Success Manager

TCP Software

Jul 2023 - Dec 2024 (1 year 5 months)

Managed a portfolio of customers representing $2.5M in ARR, achieving 250+ conversions to long-term agreements and maintaining 90% GRR. Led multi-year conversions and mentored new hires.

Customer Success Retention Renewals Upselling Cross Selling GRR NRR%Mentorship CRM

SMB Customer Success Manager

LiveAdmins LLC

Mar 2023 - Jun 2023 (3 months)

Managed client relationships and supported customers throughout the service lifecycle. Coordinated with Ops, IT, and Deployment teams to resolve customer issues.

Customer Success Customer Relationship Management Support Coordination

Western Union Agent Support

IBEX Global PK

Jul 2022 - Feb 2023 (7 months)

Supported WU agent locations across North America with fund transfers and transaction concerns. Handled operational queries, documentation, and escalations.

Customer Support Fund Transfers Documentation Escalation Management

Western Union Customer Support

IBEX Global PK

Nov 2021 - Jun 2022 (7 months)

Provided inbound voice support for WU customers across US/CA, handling transactions and delivering high-quality support. Managed 120+ calls daily and achieved lowest AHT.

Inbound Voice Support Customer Service Transaction Support Call Handling AHT