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Hassan Iqbal Khan

@hassaniqbalkhan

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Customer Success Manager at TCP Software, guiding enterprise clients through platform migrations from legacy systems.

Pakistan

Message

At TCP Software, I guide enterprise clients through data and platform migrations from legacy systems to scheduling ecosystems, working to minimize transition friction and protect data integrity.

At RepairDesk, I led software implementation and onboarding for global clients across several retail verticals. I managed a portfolio of 300+ accounts and supported ARR and MRR growth through product upsells and feature add-ons.

At HLX Staffing Pakistan, I built the Customer Support department from scratch, establishing its standards and performance metrics. I also implemented the helpdesk ticketing tech stack and authored internal SOPs and email workflows.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Manager

Current

TCP Software

Mar 2026 - Present (7 months)

Drive client retention and product adoption by leading critical data and platform migration initiatives, transitioning enterprise clients from legacy systems to flagship scheduling ecosystems. Orchestrate end-to-end migration lifecycles, ensuring data integrity and delivering tailored technical demonstrations to executive stakeholders.

Data Migration Customer Retention Product Adoption Technical Demonstrations Stakeholder Management Change Management

Implementation Specialist & CSM

RepairDesk

Apr 2024 - Mar 2026 (1 year 11 months)

Led the full lifecycle of software implementation and onboarding for a global client base across diverse retail verticals, configuring processes and workflow mappings to minimize time-to-value. Strategically managed a high-value Book of Business of 300+ accounts, boosting ARR and MRR via core product upsells and feature add-ons.

Software Implementation Client Onboarding Workflow Mapping Account Management Upselling Churn Mitigation ARR MRR

Manager Customer Support Services

HLX Staffing Pakistan

Mar 2023 - Apr 2024 (1 year 1 month)

Built the foundational Customer Support department from scratch, establishing the central vision, performance metrics, and standards. Implemented the central Helpdesk ticketing tech stack, authoring all internal SOPs and email workflows to optimize response times.

Department Building Help Desk Implementation SOP Development Email Workflows Performance Metrics Ticketing Systems

Health Safety Environment Officer

Nesma & Partners

Dec 2021 - Nov 2022 (11 months)

Managed daily HSE compliance operations for a workforce of 250+ personnel on the high-profile Diriyah Gate Development Authority (DGDA) mega-project, aligning site execution directly with corporate audit standards from JLL and AECOM.

HSE Compliance Risk Management Audit Standards (ISA)Site Operations Workforce Safety

Customer Success & Business Development Specialist

ChatPandas

Mar 2020 - Dec 2021 (1 year 9 months)

Founding member of the first B2B sales division, closing commercial fleet contracts for 6 RVs while executing seasonal success initiatives.

B2B Sales Business Development Client Success Contract Negotiation

Customer Support Trainer & Representative

Mindbridge

Mar 2017 - Mar 2020 (3 years)

Spearheaded onboarding, regional training delivery, and performance quality audits for international email support and document verification teams across Pakistan, MENA, SSA, and UK/IE zones, managing high-volume ticketing queues under strict SLA deadlines.

Training Onboarding Quality Audits Email Support Document Verification Ticket Queue Management SLA Management