Muhammad Akif Naeem
@muhammadakifnaeem
Client Services Manager with 5+ years delivering customer success, project management, and virtual assistance.
PakistanWhat I'm looking for
I am a goal-driven Client Services Manager with over five years of professional experience in customer service, project management, and virtual assistance. I have worked across BPO and call-center environments, guiding teams and improving operational performance.
I began in ID verification and data-entry roles, progressed through email/chat/call support and tech support, and moved into supervisory responsibilities including agent allocation, quality checks, escalation handling and training.
As a Social Media Manager and LinkedIn outreach specialist, I built target lists, optimized outreach templates, and managed campaigns to maintain client engagement and pipeline growth.
Currently a Project Manager, I coordinate large projects, produce quality reports, oversee project handoffs, and ensure client requirements are met through clear communication and team oversight.
Experience
Work history, roles, and key accomplishments
Client Services Manager
Chat4hire
Oct 2020 - Present (5 years)
Managed large chat projects, coordinated agents, oversaw quality and reporting, and routed work to appropriate departments to meet client requirements.
Social Media Manager
Vibrant Security
Oct 2019 - Sep 2020 (11 months)
Managed social media campaigns and account management, built target customer lists, ran LinkedIn outreach and email campaigns, and optimized templates to improve follow-up conversion.
Customer Service Representative
TalkAgent
Jan 2017 - Sep 2019 (2 years 8 months)
Managed email, chat and call support, allocated agents to campaigns, performed quality checks, handled escalations, and delivered training to improve service delivery.
ID Verification Agent
Government Agency
Nov 2016 - Jan 2017 (2 months)
Performed CNIC and facial verification and verified academic documents, and conducted data entry and data verification tasks for official identity checks.
Education
Degrees, certifications, and relevant coursework
NFNational University of Computer and Emerging Sciences, Faisalabad
Bachelor of Science, Electrical Engineering
2016 - 2020
Completed a degree in Electrical Engineering at the National University of Computer and Emerging Sciences, Faisalabad from Nov 2016 to Dec 2020.
Availability
Location
PakistanAuthorized to work in
Job categories
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