At Abacus Outsourcing, I support customers using the Truebill subscription management product, resolving billing, subscription, account, and service inquiries. I troubleshoot complex concerns and keep accurate case records in support systems.
I also collaborate with internal teams to investigate issues and improve response and resolution times. I meet campaign KPIs and quality standards, and share issue-resolution practices with teammates.
At Eminac, I handle inbound and outbound calls about holiday packages, hotel bookings, and flight reservations. I answer questions about pricing and availability, maintain CRM records, and work toward sales targets.
My other experience includes developing and testing Unity games at Ash Studio Inc and supporting remote administrative operations at Longtown. I also built an inventory management system using Java and MSSQL, and was lead author of a publication on IoT in agriculture.
