Zoya Faisal
@zoyafaisal
I resolve customer issues and build client relationships across support, quality assurance, training, and business development.
What I'm looking for
I've supported customers across US and UK campaigns for Quinin Technologies, UpBrainery Technologies, Get Licensed, and Monily, resolving issues through calls, email, chat, and CRM-based service.
At Get Licensed, I guided security-course candidates through results, re-examination, complaints, and licensing questions while managing multiple communication channels simultaneously. At Monily, I built relationships with investment firms, CPAs, CFOs, controllers, and small-business owners seeking financial-management services.
Over more than 15 years, I've also handled quality assurance, training, technical support, customer care, public relations, administration, recruitment coordination, and business development. I'm reliable, punctual, and focused under pressure when clients need clear, practical support.
Experience
Work history, roles, and key accomplishments
Vigilance Executive
Quinin Technologies
Jan 2026 - Apr 2026 (3 months)
Worked on a US campaign for unsecured debt.
Training Manager & Quality Assurance Analyst
Quinin Technologies
May 2025 - Sep 2025 (4 months)
Managed training and quality assurance for a US auto warranty campaign. Left due to campaign closure.
Senior Product Specialist
Quinin Technologies
Mar 2025 - Sep 2025 (6 months)
Served as a senior product specialist remotely for a US campaign.
Fronter
Quinin Technologies
Feb 2025 - Mar 2025 (1 month)
Worked as a fronter remotely for a US campaign.
Customer Service Specialist
UpBrainery Technologies
Apr 2023 - Oct 2024 (1 year 6 months)
Provided customer service and managed customer relationships remotely.
Senior Financial Consultant & Partnership Specialist
Monily
Jul 2021 - Apr 2023 (1 year 9 months)
Pursued and fostered relationships with potential partners and assisted small business owners with financial management services.
Customer Service Executive
Get Licensed
May 2018 - Jul 2021 (3 years 2 months)
Provided support to candidates applying for security guard courses, resolved complaints, and assisted with licensing processes.
Officer-Business Development & Customer Care
Pakistan Mercantile Exchange Limited - PMEX
Nov 2015 - May 2016 (6 months)
Worked with business development and customer support, attended meetings with potential clients, and maintained records.
Communication Specialist & Public Relation Officer
BOL Network
May 2014 - Sep 2015 (1 year 4 months)
Handled outbound and inbound calls, managed VIP guests, and performed clerical and administrative tasks.
BSc Program Coordinator
Roots International Schools and Colleges, Pakistan
Aug 2013 - Dec 2013 (4 months)
Coordinated the BSc program, maintained student records, and supported student development.
Sales & Support Executive
Axact
May 2012 - Apr 2013 (11 months)
Provided customer support, made follow-up calls, and processed orders.
Customer Care Representative
Augere Pakistan (Private) Limited
Nov 2010 - May 2012 (1 year 6 months)
Provided front-end customer and technical support, handled sales and office finances, and documented customer data.
Technical Support Executive & Email Correspondent
TRG - The Resource Group
Oct 2009 - Nov 2010 (1 year 1 month)
Provided technical support to end users, handled email correspondence, and resolved complaints.
Office Assistant
War Against Rape
Jul 2006 - Mar 2007 (8 months)
Worked in administration and awareness raising, maintained paperwork, and conducted presentations.
Education
Degrees, certifications, and relevant coursework
Iqra University- Asian Institute Of Fashion Design
Graduation, Fashion/Apparel Design
Graduation in Apparel and Textile with a focus on Fashion/Apparel Design.
Southshore School for A Level Studies
A level, General Studies
Completed A level studies.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Skills
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