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Zoya FaisalZF
Open to opportunities

Zoya Faisal

@zoyafaisal

I resolve customer issues and build client relationships across support, quality assurance, training, and business development.

Pakistan
Message

What I'm looking for

I'm looking for a customer support, quality assurance, training, or client-relationship role where I can resolve complex issues, support customers across channels, and build strong partner and client relationships.

I've supported customers across US and UK campaigns for Quinin Technologies, UpBrainery Technologies, Get Licensed, and Monily, resolving issues through calls, email, chat, and CRM-based service.

At Get Licensed, I guided security-course candidates through results, re-examination, complaints, and licensing questions while managing multiple communication channels simultaneously. At Monily, I built relationships with investment firms, CPAs, CFOs, controllers, and small-business owners seeking financial-management services.

Over more than 15 years, I've also handled quality assurance, training, technical support, customer care, public relations, administration, recruitment coordination, and business development. I'm reliable, punctual, and focused under pressure when clients need clear, practical support.

Experience

Work history, roles, and key accomplishments

QT

Vigilance Executive

Quinin Technologies

Jan 2026 - Apr 2026 (3 months)

Worked on a US campaign for unsecured debt.

QT

Training Manager & Quality Assurance Analyst

Quinin Technologies

May 2025 - Sep 2025 (4 months)

Managed training and quality assurance for a US auto warranty campaign. Left due to campaign closure.

QT

Senior Product Specialist

Quinin Technologies

Mar 2025 - Sep 2025 (6 months)

Served as a senior product specialist remotely for a US campaign.

QT

Fronter

Quinin Technologies

Feb 2025 - Mar 2025 (1 month)

Worked as a fronter remotely for a US campaign.

GL

Customer Service Executive

Get Licensed

May 2018 - Jul 2021 (3 years 2 months)

Provided support to candidates applying for security guard courses, resolved complaints, and assisted with licensing processes.

AL

Customer Care Representative

Augere Pakistan (Private) Limited

Nov 2010 - May 2012 (1 year 6 months)

Provided front-end customer and technical support, handled sales and office finances, and documented customer data.

WR

Office Assistant

War Against Rape

Jul 2006 - Mar 2007 (8 months)

Worked in administration and awareness raising, maintained paperwork, and conducted presentations.

Education

Degrees, certifications, and relevant coursework

ID

Iqra University- Asian Institute Of Fashion Design

Graduation, Fashion/Apparel Design

Graduation in Apparel and Textile with a focus on Fashion/Apparel Design.

SS

Southshore School for A Level Studies

A level, General Studies

Completed A level studies.

Tech stack

Software and tools used professionally

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