Open to opportunities

Muhammad Muneeb

@muhammadmuneeb4

Customer Support Agent specializing in international campaigns, delivering KPI-driven CSAT and efficient issue resolution.

Pakistan

Message

What I'm looking for

I’m looking for multinational and remote customer support opportunities where I can resolve issues on the first call, maintain SLA and CSAT performance, and work with CRM tools to deliver KPI-driven service in a fast-paced environment.

I’m a Customer Support Agent with 1 year of experience handling high-volume inbound and outbound calls for international campaigns. I focus on first call resolution, minimal escalations, and clear, cross-cultural communication that keeps clients confident.

I’m proficient with CRM tools, call logging, and ticketing systems, and I maintain accurate customer profiles with strong data integrity and compliance awareness. I manage escalated issues by coordinating with the right departments and ensuring timely resolution within defined SLA timelines.

I consistently meet monthly KPIs—including call quality scores, CSAT ratings, and Average Handle Time (AHT) targets—while continuously improving through feedback from call monitoring sessions. Alongside my work, I’m currently pursuing BS Accounting & Finance (CGPA 3.94/4.00), and I bring analytical problem-solving and attention to detail to every customer interaction.

Experience

Work history, roles, and key accomplishments

Customer Support Agent

Abacus Company

Jan 2024 - Jan 2025 (1 year)

Handled high-volume inbound and outbound calls for international campaigns, resolving billing queries and service issues with SLA-compliant first call resolution. Maintained accurate CRM records, coordinated escalations with relevant teams, and consistently met call quality, CSAT, and AHT KPI targets.

Outbound Calling Complaint Handling Escalation Management CRM Systems Ticketing Systems SLA KPI Management Cross Cultural Communication