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Aizassimo User

@aizassimouser

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Resourceful professional with expertise in customer support and technology.

Pakistan

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What I'm looking for

I am looking for dynamic roles that value strong communication and technical knowledge, where I can contribute to organizational success.

I am a resourceful and adaptable professional with a background in Business Administration and over four years of hands-on experience in customer support, iGaming operations, education, and technology. I have a proven track record of delivering high-quality service, managing client relationships, and ensuring smooth operational workflows. My experience includes roles as a Game Presenter, Customer Support Specialist, and Educator, and I am currently expanding my technical capabilities through certifications in Web Development and Data Science.

At Iconic21, I have excelled as a Game Presenter, where I welcome and assist clients, ensuring a dynamic and enjoyable experience for players. My ability to troubleshoot issues and work cross-functionally has been key to maintaining high service standards. I am also passionate about education, having taught students critical thinking and problem-solving skills, and I have consistently exceeded customer satisfaction metrics in various customer service roles. My dedication to continuous learning and my diverse skill set make me a valuable asset to any team.

Experience

Work history, roles, and key accomplishments

Current

Game Presenter

Current

Iconic21

Mar 2023 - Present (2 years 3 months)

Welcomed and assisted clients, addressed concerns, and ensured smooth service operations. Presented a diverse range of games in an engaging, confident, and professional manner, ensuring a dynamic and enjoyable experience for players. Escalated complex issues to appropriate teams and provided translation support between Hindi and English.

Customer Service Client Relationship Management Live Game Presentation Conflict Resolution Problem Solving

Teacher

Tuition Academy

Dec 2019 - Dec 2021 (2 years)

Assisted learners in developing critical thinking and problem-solving skills, providing personalized academic instruction across various subjects. Monitored student progress, identified learning gaps, and tailored lesson plans accordingly. Facilitated a supportive and engaging learning environment for diverse student needs.

Curriculum Development Critical Thinking Problem Solving Lesson planning Classroom Management Mentoring

Inbound Customer Service Representative

CallBox BPO

Jan 2019 - Dec 2019 (11 months)

Handled inbound customer inquiries, provided accurate information, and resolved concerns efficiently. Delivered excellent customer service to enhance client satisfaction and retention. Escalated complex issues to specialized teams and offered translation support between Hindi and English.

Customer Service Inbound Customer Satisfaction Communication Data Entry CRM Software

Customer Support

AlterSwitch Kft

Jan 2018 - Dec 2018 (11 months)

Provided frontline support to customers via calls and digital communication channels. Assisted clients with account-related queries, technical issues, and service guidance. Maintained clear and professional communication with a diverse client base, ensuring a high level of customer satisfaction.

Customer Support Digital Communication Technical Support Account Management Problem Solving Communication Skills Service Delivery

Education

Degrees, certifications, and relevant coursework

University of Bucharest

Bachelor of Business Administration, Business Administration

Activities and societies: Relevant Modules: Data Analysis, Principles of Management, Financial Accounting and Analysis, Organizational Behavior, Marketing Management, Business Statistics, Strategic Management, Entrepreneurship and Innovation.

Pursued a Bachelor's degree focusing on core business principles. Key coursework included Data Analysis, Financial Accounting, and Strategic Management, providing a strong foundation in business operations and decision-making.

Coursera Online

Certification, Front End Web Development

Engaged in comprehensive training to master front-end web development principles and practices. Focused on building responsive and dynamic user interfaces using modern web technologies.

Coursera Online

Certification, Data Science

Undertaking a certification in Data Science, covering essential concepts and tools for data analysis. Developing skills in data manipulation, statistical analysis, and machine learning fundamentals.

Coursera Online

Certification, Data Analysis

Currently pursuing a certification in Data Analysis, focusing on practical skills for data-driven decision-making. Learning to collect, clean, analyze, and visualize data to extract actionable insights.

FreeCodeCamp.org

Certification, Web Design & JavaScript

Activities and societies: Relevant Modules: Basic JavaScript, ES6 and Advanced JavaScript Concepts, Debugging, Basic Data Structures, Object-Oriented Programming, Functional Programming, Intermediate Algorithms, Regular Expressions, Advanced Data Structures (Stacks, Queues, Linked Lists), Algorithm Scripting Challenges, HTML, CSS.

Completed certifications in Web Design and JavaScript, covering fundamental and advanced concepts. Gained proficiency in HTML, CSS, and JavaScript, including data structures, algorithms, and object-oriented programming.