At Payactiv, I resolve app-related issues including login errors, account access problems, and payment synchronization failures for 30–40 users daily through chat and email. I document cases in Salesforce and troubleshoot password resets, transaction discrepancies, and application crashes.
At Abacus Consulting, I helped US-based customers with shipping discrepancies and logistics delays, and processed refunds and replacements for damaged or defective products. At Touchstone Communication, I supported customers across Internet, Wireless, Radio, and Newspaper services and managed accounts through service-related concerns.
