Mufaro Junior Nyamasvisva

I’m a motivated, results-driven professional with a strong background in social work and a focus on customer service, human resources support, and marketing principles. I’m energized by helping people, resolving complex queries, and supporting administrative processes that improve client experience.

As a Call Center Agent / Sales Advisor at YouPro Contact Center, I executed high-volume outbound calling for a vehicle finance campaign and qualified prospects by confirming details and assessing eligibility per FCA guidelines. I presented YouPro’s reclaim service using compliant scripts, converting 18% of connected calls into booked appointments, while handling objections and capturing client consent.

I also maintained accurate records in CRM and provided daily performance reports on calls, conversions, and pipeline—so I can continually improve outreach outcomes while meeting compliance and data protection expectations. I bring strong communication, conflict resolution, and problem-solving skills, especially when working through sensitive customer situations.

Earlier, as a Probation Officer (Intern) with the Department of Social Development, I supported investigations, organized and maintained case files, and provided counseling services. I helped coordinate community outreach programs, contributed to rehabilitation progress discussions, and assisted with reports and correspondence—strengthening my empathy, teamwork, and organizational discipline.