Open to opportunities

Brendon Kasavadyo

@brendonkasavadyo

Message

I manage high-volume client communications, retention campaigns, and accurate healthcare administration.

Zimbabwe

Message

What I'm looking for

I'm looking for a client coordination, customer support, or administrative role where I can improve retention, manage high-volume workflows, maintain accurate records, and support people with empathetic, professional communication.

At You Pro Contact, I manage healthcare accounts, recare campaigns, insurance verification, and claims follow-ups across more than 1,500 client interactions. I’ve helped achieve a 95% customer retention rate, reduced administrative errors by 25%, and delivered a 98% first-call resolution metric.

Previously, at the City of Harare, I managed sensitive client files, conducted account audits, and supported community development planning with accurate field data. I also coordinate people and logistics in high-pressure environments, including volunteer deployment for the CAF African Cup of Nations Schools Championship.

Experience

Work history, roles, and key accomplishments

Current

Volunteer Coordinator

Current

CAF African Cup of Nations Schools Championship

Apr 2026 - Present (4 months)

Managed on-the-ground logistics and volunteer deployment for a multi-day international sports event, ensuring seamless execution across all operational touchpoints. Coordinated communications and scheduling for dozens of personnel under high-pressure conditions.

Logistics Management Volunteer coordination Scheduling Event Operations

Current

Call Centre Representative

Current

You Pro Contact

Nov 2025 - Present (9 months)

Achieved a 95% customer retention rate across over 1,500 interactions through targeted recare campaigns and active healthcare account management. Reduced scheduling bottlenecks and administrative errors by 25% via rigorous insurance verification and timely claims follow-ups.

CRM Systems Practice Management Systems Google Workspace Insurance Verification Claims Follow Up Recare Campaigns Objection Handling Conflict Resolution Data Entry

Community Service Officer (Intern)

City of Harare

Aug 2023 - Jul 2024 (11 months)

Streamlined management of over 500 sensitive client files through meticulous account audits and strict data privacy compliance. Improved cross-departmental coordination efficiency by 30% as primary liaison for community stakeholders and internal teams.

Audit Data Privacy Compliance Client Liaison