Sharmaine Kuradu

Responsible for selling products and services, maintaining customer relationships, and achieving sales targets in a competitive market.

Provided expert product knowledge for safety clothing, tools, and hardware, helping customers select appropriate items. Generated quotations and procurement requisitions while maintaining merchandising displays and supporting marketing outreach.

Implemented social media marketing strategies to expand brand reach and generate leads. Designed promotional materials, pitched products to retailers, and handled customer support via phone and online channels.

Developed and implemented marketing strategies to promote products, engaging with customers to drive sales and enhance brand visibility.

Conducted outbound calls to support customer inquiries and loan processing. Managed debt collection activities, used call scripts to improve engagement, and documented interactions accurately.

Handled customer inquiries and loan applications, providing information and support regarding financial products and services.

Supported daily operations at the orphanage, assisting with care and educational activities for children, and gaining hands-on experience in social work.

Conducted research and maintained detailed documentation for children under care. Coordinated program activities, distributed essential supplies, and completed monitoring and evaluation visits to guardians while advocating for orphans and vulnerable children.

Provided online support for community initiatives, focusing on solar energy awareness and education. Engaged with community members to promote sustainable practices.

Responded to community inquiries across multiple online platforms and moderated discussions to ensure respectful, inclusive engagement. Created content and analyzed community metrics to improve support strategies.

Assisted customers in a retail environment, managing inventory and providing excellent customer service to enhance the shopping experience.

Provided customer service by addressing inquiries and resolving issues promptly while operating the till and processing transactions accurately. Achieved sales targets and reported customer needs to support product improvements.

Identified and engaged potential customers to promote solar energy solutions. Presented proposals, explained installation and financing options, and negotiated contracts.

Earned a Diploma in Social Work from Women’s University in Africa.

Completed an Ordinary Level Certificate at Hamilton High School.