Loretta P Mativenga

I am a dedicated and results-oriented professional with over three years of experience in sales, customer service, and call center operations. My journey has been marked by a proven ability to build strong client relationships, solve problems efficiently, and communicate effectively in high-pressure environments. I am passionate about delivering top-tier service and continuously enhancing customer satisfaction.

In my recent role as a Call Centre Agent at Help You Reclaim, I assisted clients through the claims and recovery process, ensuring timely and efficient resolution. I handled high volumes of inbound and outbound calls with professionalism and empathy, consistently meeting and exceeding performance targets in customer satisfaction and case resolution. My previous experience at Zimnat Life Assurance further honed my skills in providing expert support on insurance products, where I managed client expectations and maintained loyalty through accurate information delivery.

Throughout my career, I have demonstrated my ability to surpass sales targets, as evidenced by being named Best Sales Representative in 2022 at Alun Hart Enterprise. I thrive in fast-paced environments and am committed to contributing positively to team dynamics while enhancing customer experiences.