Open to opportunities

Mubasshira Khan

@mubasshirakhan

Trilingual customer experience & support specialist skilled in CRM documentation, inbound support, escalations, and SLA-driven resolutions.

India

Message

What I'm looking for

I’m looking for an international BPO/CX support role where I can handle inbound queries, resolve complaints and escalations, document in CRM, and stay SLA-focused—using my trilingual communication to deliver consistent customer experiences in a fast-paced environment.

I’m a Customer Experience & Support professional with hands-on experience in fast-paced e-commerce and rapid delivery operations. In my most recent role, I handled high-volume inbound customer and rider queries via chat and calls, ensuring timely and accurate resolutions across different query categories.

I’m confident in complaint resolution, escalation management, and follow-ups, with a strong focus on maintaining high customer satisfaction and SLA adherence. I log all interactions and outcomes in CRM systems to support quality audits, team reporting, and management dashboards.

I coordinate cross-functionally with logistics, operations, and tech teams to minimise service disruptions, and I deliver empathetic, professional communication in a high-pressure, target-driven environment. I’m also a trilingual communicator (English, Spanish B2, and Hindi native), and I’m driven to grow in international BPO, CX support, travel, and MNC customer service settings.

Experience

Work history, roles, and key accomplishments

Client Support Executive

Woodrock Infotech

Jul 2025 - Feb 2026 (7 months)

Managed high-volume inbound customer and rider queries via chat and calls, ensuring timely complaint resolution and escalation follow-ups while maintaining SLA adherence. Logged interactions in CRM for quality audits and coordinated with logistics, operations, and tech teams to minimize service disruptions.

Inbound Customer Queries Complaint Resolution Escalation Management SLA Customer Retention CRM Systems MS Word Google Sheets Google Docs Cross functional Coordination Multitasking Problem Solving Active Listening Empathy Excel

Education

Degrees, certifications, and relevant coursework

Dr. Bhimrao Ambedkar University

Bachelor of Science, Computer Science

2025 -

Pursuing a Bachelor of Science in Computer Science via online study at Dr. Bhimrao Ambedkar University.

Spanish Language Certificate (CEFR)

B2 Level (CEFR) Certificate, Spanish Language

Achieved Spanish language certification at the B2 (CEFR) upper-intermediate level, demonstrating professional working proficiency across reading, writing, speaking, and listening.