Muhammad Huraira
@muhammadhuraira
Customer service professional with 4+ years in BPO verification, sales, and team training.
PakistanWhat I'm looking for
I am a results-driven customer service professional with over four years of experience in telemarketing, verification, and BPO operations, consistently earning promotions for performance and reliability. I bring strong English communication, verification and quality-control skills, and hands-on experience across roles from CSR to self-verifier and verifier.
I have practical experience training and managing teams, maintaining time management and organizational standards, and supporting operational safety from earlier field work. I am committed to delivering accurate verifications, improving processes, and contributing to high-performing customer service teams.
Experience
Work history, roles, and key accomplishments
Closer
Prime BPO
Jan 2024 - Present (2 years 5 months)
Working as a Closer handling final sales conversions and verification for outbound campaigns, driving successful closures and meeting targets.
Verifier
Mars BPO
Jan 2022 - Dec 2024 (2 years 11 months)
Served as a Verifier responsible for validating customer information and supporting compliance and quality assurance across verification workflows.
Self Verifier
World BPO
Jan 2021 - Dec 2022 (1 year 11 months)
Promoted from CSR to Self Verifier, performing verification and quality control on customer interactions and ensuring accuracy of records.
Customer Sales Representative
Ace Solutions
Jan 2020 - Dec 2021 (1 year 11 months)
Worked as a CSR in a BPO environment handling telesales and customer verification, contributing to promotional targets and maintaining quality communication standards.
Oil Field Worker
Unknown Employer
Jan 2018 - Dec 2019 (1 year 11 months)
Assisted in oil field operations by maintaining equipment and enforcing site safety procedures during field operations.
Education
Degrees, certifications, and relevant coursework
FSC / Intermediate
FSC / Intermediate, Pre-Engineering/Pre-Medical (FSc) or Intermediate Science
Completed FSC/Intermediate program, finishing in 2018.
Tech stack
Software and tools used professionally
Availability
Location
PakistanAuthorized to work in
Job categories
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