Open to opportunities

Zeeshan Abbasi

@zeeshanabbasi

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Customer Support Specialist and QA-focused communicator with 3+ years across telesales, collections, and chat support.

Pakistan

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What I'm looking for

I’m looking for a role where I can own customer support end-to-end, improve service quality through QA and reporting, and also support sales/retention through clear communication—while working in a fast-paced, compliance-focused team.

I’m a Customer Support Specialist with 3+ years of hands-on experience handling high-volume inbound and outbound calls and delivering support through chat. I combine customer service with quality assurance by monitoring calls, verifying complaint registration, and ensuring agents provide accurate product information—so customers get clarity and the business gets continuous improvement.

In fast-paced environments, I’ve consistently hit sales targets in telesales and Takaful/accidental insurance outreach, while maintaining compliance and strong customer relationships. From evaluating agent performance and producing detailed quality/compliance reports to resolving customer queries and preventing invalid sales, I bring reliable problem-solving, conflict resolution, and professionalism under pressure to every interaction.

Experience

Work history, roles, and key accomplishments

Current

Collections Recovery Agent

Current

Pak Credit (Visioncred Financial Services)

Mar 2023 - Present (3 years 3 months)

Contact customers to recover outstanding loan amounts for Pak Credit. Conducted follow-up calls to drive timely repayments and reduce overdue risk.

Payment Follow Up Risk Mitigation Conflict Resolution Customer Retention

Quality Assurance Verifier

Sparrow Link Bpo

Aug 2023 - Apr 2024 (8 months)

Monitored outbound calls to ensure agents provided accurate product information and prevented fake or invalid sales. Supported customers via chat and resolved queries to maintain customer satisfaction.

Outbound Calling Product Information Accuracy Chat Support Customer Satisfaction Reporting

Quality Assurance Analyst

Zindigi By Js Bank Pvt Ltd

Jan 2023 - Jun 2023 (5 months)

Monitored inbound customer service calls to verify that agents correctly logged complaints and resolved issues accurately. Evaluated agent compliance and communication quality, then generated detailed quality assurance reports for service improvements.

Quality Assurance Complaint Handling & Compliance Customer Service Report Writing

Customer Relation Officer

Sybrid (A Lakson Group of Companies) Pvt Ltd

May 2022 - Dec 2022 (7 months)

Made cold calls to promote and sell Jazz-collaborated annual Takaful (accidental insurance) plans. Met sales targets while delivering clear, compliant product information to customers.

Cold Calling Telesales Takaful Insurance Customer Support Compliance Monitoring Sales Target Achievement Objection Handling

Tele Sales Representative

Microensure Global Pvt Ltd

Nov 2020 - Apr 2022 (1 year 5 months)

Conducted outbound telesales to pitch annual Takaful plans for customers and their families, achieving sales targets. Ensured compliant, accurate product information in collaboration with telecom partners while improving subscription retention.

Telesales Customer Relationship Management Sales Target Achievement Takaful Insurance Compliance Monitoring Customer Retention Conflict Resolution Reporting

Education

Degrees, certifications, and relevant coursework

Allama Iqbal Open University

Computer Science

2023 - 2025

Studying Computer Science through distance learning at Allama Iqbal Open University from 2023 to 2025.

Board of Intermediate and Secondary Education, Rawalpindi

Intermediate, Computer Science

2017 - 2020

Completed Intermediate studies in Computer Science (Computer Science Intermediate) under the Board of Intermediate and Secondary Education, Rawalpindi from 2017 to 2020.