At GP Solutions, I provide end-to-end advisory support to hotels and hospitality facilities on licensing, classification, and regulatory compliance. I guide facilities through Ministry of Tourism requirements and licensing procedures.
I lead classification upgrade projects, from site visits and gap assessments against Ministry of Tourism standards to final reports. I prepare visit reports with findings and corrective action plans, then present them to hotel management.
At Sheraton Hotels & Resorts, I led Guest Relations operations and managed guest experience across key touchpoints. I supervised and trained the team, handled VIP requests, and resolved escalated complaints through service recovery.
I founded and managed a private business, overseeing customer service, marketing, sales, finances, suppliers, and the team. Earlier, at Golden Tulip Hotels, Suites & Resorts, I handled guest requests and complaints and supported day-to-day Guest Relations operations.
