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@imme
Dynamic hospitality professional with expertise in reservations management.
I am a dynamic hospitality professional with a Bachelor’s Degree in Business Administration from King Abdulaziz University. With comprehensive experience in managing booking platforms and ensuring financial accuracy, I am dedicated to driving hotel profitability and enhancing guest satisfaction. My proficiency in leveraging online travel agencies has consistently maximized revenue and occupancy rates.
Currently, I serve as the Cluster Reservation Manager at Paradise Nice & Paradise Elite in Jeddah, where I manage over 2,000 reservations monthly. My role involves monitoring inventory levels to avoid overbooking and developing strong relationships with corporate clients. I have a proven track record of improving business revenue through strategic marketing and promotion, and I collaborate closely with sales teams to identify growth opportunities.
Previously, I held the position of Meeting & Events Manager at Warwick Jeddah Hotel, where I successfully planned and executed various events while ensuring client satisfaction. My experience also includes roles in administrative support and training coordination, where I honed my organizational and communication skills. I am passionate about delivering exceptional service and continuously seek to enhance operational efficiency in the hospitality sector.
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Work history, roles, and key accomplishments
Paradise Nice & Paradise Elite
Jan 2024 - Present (1 year 10 months)
Managed over 2,000 reservations monthly via telephone and email, and was an expert on all platforms of OTAs including Booking.com, Expedia, Trip.com, and Agoda. Reviewed online booking platforms regularly to ensure hotel information was accurate and appealing to potential guests. Monitored inventory levels to avoid overbooking, ensuring a smooth operation within the reservations department.
Warwick Jeddah Hotel
Jan 2019 - Dec 2023 (4 years 11 months)
Planned, organized, and executed meetings and events, including marketing and promotion. Handled event budgeting, provided excellent service, and ensured client satisfaction. Maintained clear and consistent communication with clients, vendors, and internal teams.
Warwick Jeddah Hotel
Jan 2019 - Dec 2023 (4 years 11 months)
Managed the collections process by contacting customers to ensure timely payment of debts. Resolved any customer queries or disputes related to billing or payments efficiently. Prepared and sent out invoices while ensuring accuracy, and provided reports on accounts receivable status to senior management.
International Integrated School
Jan 2015 - Nov 2018 (3 years 10 months)
Coordinated with different departments to facilitate smooth communication and workflow, enhancing overall productivity. Provided efficient administrative support including managing correspondence, scheduling appointments, and organizing meetings to ensure seamless office operations.
Seven Side Company
Jan 2008 - Dec 2014 (6 years 11 months)
Provided secretarial support and coordinated training programs. Managed administrative tasks to ensure smooth office operations. Assisted in organizing company events and workshops.
Degrees, certifications, and relevant coursework
Bachelor Degree, Business Administration
2011 - 2011
Completed a Bachelor's Degree in Business Administration. This program provided a strong foundation in business principles and management practices.
Software and tools used professionally
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