Im me

Managed over 2,000 reservations monthly via telephone and email, and was an expert on all platforms of OTAs including Booking.com, Expedia, Trip.com, and Agoda. Reviewed online booking platforms regularly to ensure hotel information was accurate and appealing to potential guests. Monitored inventory levels to avoid overbooking, ensuring a smooth operation within the reservations department.

Planned, organized, and executed meetings and events, including marketing and promotion. Handled event budgeting, provided excellent service, and ensured client satisfaction. Maintained clear and consistent communication with clients, vendors, and internal teams.

Managed the collections process by contacting customers to ensure timely payment of debts. Resolved any customer queries or disputes related to billing or payments efficiently. Prepared and sent out invoices while ensuring accuracy, and provided reports on accounts receivable status to senior management.

Coordinated with different departments to facilitate smooth communication and workflow, enhancing overall productivity. Provided efficient administrative support including managing correspondence, scheduling appointments, and organizing meetings to ensure seamless office operations.

Provided secretarial support and coordinated training programs. Managed administrative tasks to ensure smooth office operations. Assisted in organizing company events and workshops.

Completed a Bachelor's Degree in Business Administration. This program provided a strong foundation in business principles and management practices.