Open to opportunities

Meshal Alreefi

@meshalalreefi

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Experienced hospitality concierge leader driving exceptional guest service and team performance.

Saudi Arabia

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What I'm looking for

I seek a stable hospitality leadership role where I can grow, lead teams, improve service standards, and deliver exceptional guest experiences.

I am an energetic hospitality professional with extensive experience arranging activities, tours and transportation while leading concierge teams to deliver exceptional guest experiences. I have supervised and coached teams of 30+ staff, developed and implemented SOPs and training programs, and consistently ensured brand standards and operational efficiency.

I excel at multitasking, time management and workforce planning, and I bring proven strengths in guest relations, VIP handling, recruitment support and service-improvement initiatives. I seek growth and stability where I can apply my leadership, local knowledge and customer-orientation to elevate service standards.

Experience

Work history, roles, and key accomplishments

Current

Assistant Chief Concierge

Current

Rixos Murjana KAEC

Jun 2025 - Present (3 months)

Supervised and managed a team of 30+ employees to ensure smooth daily concierge operations and upheld brand standards; created and implemented SOPs that improved consistency in guest service delivery.

Team Leadership SOP Development Guest Relations Workforce Planning VIP Service Staff Training

Concierge Supervisor

The Jeddah Edition

May 2024 - Dec 2025 (1 year 7 months)

Developed and implemented training programs for new staff, fostered continuous learning within the concierge team, and coordinated guest transportation and inventory to prevent service disruptions.

Staff Training Customer Service Excellence Inventory Control SOPs Scheduling

Concierge Supervisor

Voco Jeddah Gate

Dec 2024 - Jun 2025 (6 months)

Spearheaded training programs and enhanced staff development to improve customer service and operational efficiency; optimized inventory management and streamlined guest transportation bookings.

Training Development Customer Service Inventory Management Process Improvement Scheduling

Concierge Agent

Ritz Carlton

Jul 2022 - May 2024 (1 year 10 months)

Arranged transportation, tours, and activities for guests and provided tailored recommendations on local attractions, dining, and entertainment to enhance guest experiences.

Multitasking Problem Solving