At PIF (Public Investment Fund Projects), I authored and deployed digital, multi-departmental SOPs and QA protocols across 20 facility floors. I also managed and scheduled a 37-member multicultural team and reported on operational quality to C-suite leadership.
At SushiSamba, I directed operations for service to 300+ high-profile guests daily and supervised 15+ staff members, with zero SLA breaches. I coached staff on consultative upselling, increasing premium package sales revenue.
At Mandarin Oriental Hotel Group, I maintained Forbes Travel Guide and LQA 5-Star standards through staff audits and etiquette training, and managed VVIP escalations. Across my hospitality work, I’ve coordinated VIP event operations, managed high-net-worth client requests, and authored SOPs for quality assurance.
