Open to opportunities

Igor Kisel

@igorkisel

Message

Customer Success & service professional delivering elite hospitality experiences and retention-focused support.

Saudi Arabia

Message

What I'm looking for

I’m looking for a customer-facing role where I can protect retention through calm conflict resolution, premium service standards, and strong cross-cultural communication—combining onsite hospitality strength with digital support to drive high satisfaction.

I’m a Customer Success & Service Professional with a hospitality-first background and 6+ years of experience delivering elite-level service for high-end clientele. I bring a proven track record in managing guest relations, resolving escalated issues, and protecting customer retention in high-pressure, premium environments.

I’ve led teams in fine dining, coordinated onsite guest experience across multicultural settings, and supported clients through digital channels in a remote fintech environment. I’m known for optimizing service protocols, using calm problem-solving under stress, and communicating with cross-cultural competence to maintain high satisfaction and loyalty.

Experience

Work history, roles, and key accomplishments

F&B Supervisor

Kuuru Restaurant

Oct 2024 - Jan 2026 (1 year 3 months)

Led a diverse international team in a high-pressure, premium fine-dining environment. Managed guest relations and escalated issue resolution to ensure 100% customer retention, while optimizing service protocols to maintain service standards.

Team Leadership Guest Relations Conflict Resolution Customer Retention Service Protocol Optimization Premium Hospitality Standards

Hospitality & Guest Service Specialist

Happy Camping BBQ Site

Apr 2024 - Oct 2024 (6 months)

Managed guest experience and onsite service in a multicultural environment. Coordinated site operations to ensure seamless communication between international visitors and local staff.

Guest Service Multicultural Communication Site Operations

Personal Shop Assistant

VIA Riyadh

Nov 2022 - Nov 2023 (1 year)

Provided bespoke, one-on-one service to Ultra-High-Net-Worth clients. Managed exclusive shopping requests focused on long-term relationship building and loyalty.

Ultra High Net Worth (UHNW) Client Service Bespoke Customer Service Luxury Shopping Request Management Customer Loyalty Customer Service Excellence

Waiter & Guest Relations

Hilton Virginia Beach Oceanfront

May 2020 - Aug 2020 (3 months)

Provided high-volume, international guest service under strict US service standards. Delivered effective communication and upselling to enhance guest satisfaction while maintaining performance in a fast-paced environment.

Guest Relations High Volume Communication Upselling Service standards

Customer Support Specialist

Tinkoff Bank

Jun 2019 - Sep 2019 (3 months)

Handled inbound customer inquiries via digital chat and messaging platforms as a summer intern. Supported clients with technical issues, transaction disputes, and product navigation while maintaining high CSAT.

Digital Customer Support Chat Support Fintech Support