Moustafa Mouheb

As the General Manager of Sedra Hotel in Madinah, I provide strategic leadership and full operational governance to ensure exceptional service quality, financial sustainability, and market competitiveness. I oversee all aspects of a boutique property featuring 25 rooms and suites, a multifunctional events and meeting hall, a specialty restaurant, an all-day dining buffet outlet, a fitness center,

Dec 2024 – Present

Oversee daily operations of a 420-room property with four F&B outlets, ensuring seamless guest experience.

Implement and monitor operational policies and procedures to maintain high service quality.

Lead cross-functional teams to achieve efficiency, guest satisfaction, and financial performance.

Drive yield management strategies to optimize room revenue and strengthen market

Feb 2024 – Nov 2024
Description:

Directed hotel operations and supervised department heads across Rooms, F&B, Finance, and HR.

Enhanced guest relations initiatives, boosting satisfaction scores and repeat business.

Developed training programs to reinforce service culture and operational excellence.

Achieved cost savings through procurement optimization and vendor negotiations.

Feb 2021 – Jan 2024
Description:

Managed all hotel departments, ensuring smooth coordination and operational efficiency.

Improved occupancy rates through targeted sales strategies and market repositioning.

Oversaw refurbishment projects to upgrade facilities and guest comfort.

Built strong partnerships with corporate and community clients to expand the customer base.

Managed all hotel departments, ensuring smooth coordination and operational efficiency. Improved occupancy rates through targeted sales strategies and market repositioning.

May 2019 – Jan 2021
Description:

Led operations to deliver outstanding guest experiences and service excellence.

Established KPIs and performance benchmarks for all departments.

Introduced guest feedback systems to refine services and enhance reputation.

Strengthened financial controls and maximized profitability in challenging market conditions.

Aug 2017 – Apr 2019
Description:

Oversaw hotel operations in a competitive urban market with focus on customer satisfaction.

Reorganized operational structure to improve efficiency and service delivery.

Implemented revenue management strategies to boost ADR and occupancy.

Launched marketing campaigns to strengthen brand positioning and increase bookings.

Jul 2015 – Jul 2017 & Carols Sahl Hasheesh 2006 - 2008
Description:

Managed full hotel operations in a luxury beach resort with high seasonal occupancy.

Supervised Rooms, F&B, and Recreation departments to ensure exceptional guest service.

Implemented service quality standards aligned with Star Hotels Company brand.

Coordinated with Sales & Marketing to attract local and international leisure

Co-founded and established Star Hotels, a hotel and resort management company. Directed operations across multiple properties, designed management systems and SOPs, and led opening and rebranding projects.

Description:

Co-founded and established Star Hotels, a hotel and resort management company specializing in hospitality operations and facility management.

Directed operations across multiple properties including hotels, resorts, and residential compounds.

Designed and implemented management systems, SOPs, and operational policies from the ground up.

Led the opening and rebranding of several ho

Description:

Successfully opened and operated Swiss Inn Nile Hotel, Cairo, establishing operational systems and service standards from day one.

Oversaw the pre-opening and launch of Swiss Inn Resort, Sharm El Sheikh, ensuring smooth operations for an international leisure market.

Led the pre-opening of Swiss Inn Dome Marina Resort, Ain Sokhna, focusing on resort operations and guest satisfactio

Managed hotel operations, ensuring smooth coordination and operational efficiency.

Description:

Managed Rooms Division operations at Mövenpick Resort El Gouna, overseeing Front Office, Housekeeping, and Guest Services.

Successfully opened a new cluster extension at the El Gouna property, ensuring smooth integration with existing operations.

Served as Task Force leader for the pre-opening of three major hotels in Saudi Arabia:

Mövenpick Al Nawras, Jeddah

Mövenpick Anwar Al M

Description:

Led the pre-opening and launch of Iberotel Jaz Resort, Hurghada, as Front Office Manager, establishing the full front office operations.

Served on Task Force teams for the pre-opening of:

Jaz Palm Resort

Riu Palace Resort, Sharm El Sheikh

Appointed to Jaz Sharm El Sheikh Resort, overseeing all Front Office operations, reservations, and guest services.

Established comprehensive r

Led pre-opening and launch of Iberotel Jaz Resort, Hurghada, as Front Office Manager. Served on Task Force teams for pre-opening of multiple resorts and established reservation systems.

Description:

Managed the Front Desk operations of a landmark 500+ room property overlooking the Pyramids of Giza.

Supervised daily guest check-in, check-out, and reservation processes, ensuring smooth and efficient service delivery.

Led and trained a team of front desk agents to maintain high service standards and a welcoming guest experience.

Handled VIP arrivals, international delegations, a

Description:

Began career in hospitality as a Front Desk Agent at a 420-room international hotel, quickly recognized for service excellence and dedication.

Promoted three times during tenure, ultimately reaching the role of Assistant Front Office Manager.

Gained comprehensive experience in reservations, guest services, and introductory sales & marketing practices.

Consistently ranked among the

Pursued a Bachelor of Laws degree, developing a strong foundation in legal principles and analytical thinking.

Completed high school education with a focus on the British curriculum, building essential academic skills.